Hi Damien, after I corrected the
online version and tried to install the back ups, now I get this error.
Hi Damien, after I corrected the
Hello Leo, I got the same error, so I set up two screens side by side. This was the only work around solution I could come up with as the new file is not backwards compatible.
Screen A latest version on the cloud edition now Ver 21.1.43
Screen B the latest backup version that works correctly on Ver 21.1.6 on Mojave 10.14.6
Update Screen A to include all your data in all the fields you use.
Then on Screen B, add all the data from Screen A until all the totals on A match figures on B in each of the fields i.e Bank Accounts, Receipts & Payments, Sales Invoices, Purchase Invoices etc.
Let me know how it goes.
I also have the same problem. I’m running Mojave 10.14.6 and I experience exactly the same things @Damien_C described. Whenever I click a PDF button Manager crashes. Print function doesn’t work either. Also when I click change folder button on the beginning screen a white screen appears not to disappear again. I only could find an older version thanks to the post of @Damien_C and version 21.1.6 works without problem! But I don’t understand why it is discouraged to let people have access to older versions @Tut. Obviously there is a problem with current version when running on Mac OS X 10.14.6. Manager.io download page says it requires Mac OS X 10.13 or newer but you can’t reach to the full functions on Mac OS X 10.14.6.
I did not say it was. The developer makes them available on GitHub. Until recently, you could not go backwards once a business had been opened with a newer version for technical reasons. That restriction no longer applies.
I am curious. What is your reason for not updating your Mac to at least macOS 10.15 (Catalina). If your machine runs Mojave, it will run Catalina.
If it is necessary to have the latest version of Mac OS for Manager to fully function, let’s not say that Mac OS X 10.13 or newer is enough. It obviously is not enough since it doesn’t fully function on at least 10.14.6. That’s the question. Not why I don’t update my Mac. Still, to end your curiosity, I am going to use Manager on an old iMac which cannot be updated more than Mojave.
macOS Catalina officially runs on all standard configuration Macs that supported Mojave. The only reason not to update would be that Catalina does not support ancient, 32-bit apps. But they are no longer supported by their developers, either.
The reason system requirements for Manager have not been modified is that the developer cannot duplicate the problem with Mojave that an extremely small number of users have reported. If there is an issue, it has only been reported with macOS 10.14.6.
I also note that 10.14.6 had a dozen security updates. Have you installed all of those? It is possible an incompatibility arose in one of the security updates that did not show up in testing.
I am having this problem also. Never tried printing before, so can’t vouch for when it broke. I’m on MacOS 10.13.6 and Manager 21.1.47. Exactly as OP stated. Clicking “print” gives a missing application pop-up, and clicking PDF causes a crash.
Steps to reproduce:
- Open Reports.
- Open profit and loss.
- Open a saved report I made for FY 2020. It opens just fine.
- Click “Print”. Receive same error as OP, that it can’t find an application for URL “eto:print”. Close this and application resumes gracefully.
- With same report open, click "PDF. " Animation suggests it’s thinking how to do it, but then the whole Manager.io window turns blank and remains open for a few seconds before disappearing and crashing with SIGABRT.
Equally reproducible without clicking “Print” first and just going straight to the PDF.
Here’s a bit of the stack trace and crash info:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
Memory: 16 GB
Thanks for your assistance. I hope this helps.
No, as it has been reported with macOS 10.13.6 and 10.14.1 also. However, it appears that updating from Manager 21.1.6 to Manager 21.1.7 has triggered all the issues that these numerous users have experienced as noted by @Damien_C observation:
It would appear that users with older mac machines will be locked into Manager 21.1.6 until such time that they upgrade their hardware.
The first such reports came 6 days after I wrote that the problem had only been reported on 10.14.6. And my very next sentence was, “That does not mean there are not more.”
Hi, I appear to be having the same problem with my Mac as well since the same update. Updated to version 21.1.55 today & the same issue occurs. i.e. press pdf button grey screen opens up- pause- manager crashes I also copy in the error report. Im not technical so my understanding of the crash report is limited:
Process: ManagerDesktop 
Version: 21.1.55 (1)
Code Type: X86-64 (Native)
Parent Process: ??? 
Responsible: ManagerDesktop 
User ID: 501
Date/Time: 2021-01-30 12:22:25.431 +0000
OS Version: Mac OS X 10.14.6 (18G6042)
Report Version: 12
Anonymous UUID: 73666D5E-AA82-62D9-CC72-C753A462606F
Sleep/Wake UUID: B1D98266-4F61-420F-95AD-2A50704AD5D7
Time Awake Since Boot: 6400 seconds
Time Since Wake: 3800 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
System.AggregateException: One or more errors occurred. (Exception of type ‘MonoMac.Foundation.NSErrorException’ was thrown.)
—> MonoMac.Foundation.NSErrorException: Exception of type ‘MonoMac.Foundation.NSErrorException’ was thrown.
at Eto.Mac.Forms.Controls.WKWebViewHandler.ExecuteScriptAsync(String script)
— End of inner exception stack trace —
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Eto.Mac.Forms.Controls.WKWebViewHandler.EtoNavigationDelegate.DidFinishNavigation(WKWebView webView, WKNavigation navigation)
@Damien_C , @Leo_Visser, @Pagee , @strothei , @MuttakiNl , @rajbhansali , @dram , @stylechild , a problem similar to yours was reported by another user. He found that it disappeared after he completely shut down his Mac and restarted it. (Not just a restart; not put it to sleep and woke it up; but a hard shutdown.)
Could you try that and let us know if your problem resolved?
@Tut blank screen issue is related to Windows so this won’t help.
There are more problems than a blank screen mentioned in this thread. Have you now identified that they are all related?
I’m not quite sure whether this issue will be fixed. Both High Sierra and Mojave no longer receive bug fixes from Apple. I’m awaiting guidance from third-party programmer to see if this is fixable and whether we can continue supporting High Sierra and Mojave or we will have to bump up minimal requirements to Catalina or higher.
@Tut - Thanks for your reply.
I shut down completely. After booting, I opened Manager straight away and into Reports → Profit and Loss → [saved report] → View → PDF. This time the app window went completely blank with not even any words in the title bar. It did this previously, but crashed nearly right away. This time, it’s sat here a couple of minutes totally blank without crashing.
I’m typing this from a second computer and Manager crashed literally as I finished typing the preceding paragraph to say it wasn’t crashing. That’s hilarious. Must’ve stayed open 2 whole minutes at that blank screen before crashing. At a glance, the stack trace looks roughly the same as before.
After re-opening Manager, I tried printing the report. Same deal as before, with no application found for eto:print. Restart doesn’t seem to help as you’d hoped.
FWIW, I know my 2011 Macbook Pro (pre-retina) is crazy old; I’ve been living on borrowed time with it for a few years. Now that the GPU is incompatible with newer OSes, it’s a dead end. This issue was the final straw in making me decide to upgrade. I inherited a late-2013 MBP for free that’s been sitting on my workbench for a couple of years gathering dust. Today I replaced the battery, installed an SSD, and got a MagSafe 1 to MagSafe 2 adapter so I could charge it with all my old chargers. $210 USD and half-a-day of work and now I’m on Big Sur with a machine that ought to last at least a couple of years.
I hope you are able to find a solution for others, but now that I’m on Big Sur, I’m all set. FYI, it all works fine on the new machine and OS.
Well, @strothei, that is good news. Ironically, the first reports of freezes, crashes, or blank screens with macOS came from early adopters of Big Sur. Then we started seeing reports on the forum of similar behavior with High Sierra and Mojave. Very perplexing.
Hi Damian, I tried everything en full shutdown; and after desperate attempt just paid for a year"s online cloud version which works fine, it only give errors when I want to send emails via that system. It is costing us more in tine and effort than to just pay the subscription as I am not only the bookkeeper of the office but also man the reception as well as manage the office. Will see in futue if Manager get it right to fix the error in their system, but till then I will have to dig into my pocket to keep the Tax Office off our backs with penalties and interest …lol. But thanks for all your assistance, it is mostly appreciated .
I have updated the OS to BigSUR and issue is partly solved. Now i am able to generate PDF and print also but Manager crashes after printing the document.
Glad I could help and you were able to resolve to your satisfaction. Meanwhile I am still stuck with Ver 21.1.6 on Mojave 10.14.6 which is okay for now. However, I look forward to the possibility of a forthcoming solution that may eventuate from @lubos working with the third-party programmer. It certainly would be most welcome.
I am experiencing the same problems. Printing isn’t possible and Backup does not save file anymore.
Running the latest desktop-version 21.2.25 on MacOS 10.13.6 (High Sierra). Tested it on two other High Sierra Mac’s: same problem.