Hello!
I was having the same error as Alistar – after upgrading to Big Sur 11.0.1 on my MacBook Air (2017), Manager does not open and gives the same error as Alistar described above.
Following this thread, I downloaded the most updated version of Manager (Mac | Manager), unzipped it (ManagerServer-Mac-x64), then opened Terminal and entered the command as suggested above (./ManagerServer), but the Terminal sais:
./ManagerServer
-bash: ./ManagerServer: No such file or directory
I also tried with:
chmod a+x ManagerServer
chmod: ManagerServer: No such file or directory
Then I downloaded the Manager version from the front page of manager.io in a classic way, I opened the programme, but when I opened the last backup from my company’s data (add business, import business), it sais:
This business database is not valid
Manager data is stored in SQLite database. However it appears the file you are attempting to open is not a SQLite database.
What am I doing wrong?
I’m really worried, as it seems I have tried everything by now – and I tried several times.
Thanks for any help!
If you can open Manager in Big Sur, you should not have to import your business. Your data file should still be in the same place as it was in your application data folder. The business should appear on the Businesses page when you first launch Manager.
Why did you try to import a backup of your business?
It’s because the earlier version of Manager did not open at all after I upgraded to Big Sur (the same error such as Alistar had – image in the discussion above). So I had to download the new version of Manager, but this does not open the backup file from the old version.
Is there a (older) version of Manager available which opens old backup file, which I could then convert to SQLite?
See this response from the developer in another thread:
Ignore the fact that the other thread was about the same problem in Windows. The point is that you need a version old enough to still include the conversion script.
Yes, thanks, I saw this thread as well and figured this could help, but I don’t know where I can find a place to download the older version such as 20.9.89 for mac. The link above is for Windows.
So I downloaded the 20.9.89 for mac (simply changed the name of the link above, from msi to dmg), installed it, but then another kind of error appeared when importing the backup dataset:
Interestingly, the previous attempts to import the backup file are still visible on the business page and when opening them, the old kind of error appears. Could this be a problem that replacing an old version with a new one does not actually erase all the files/data in the Applications folder? Anyone has any ideas? Thank you so much in advance.
Nothing ever erases any file in the application data folder. Those files are not the program. They are accounting data files for businesses and a few housekeeping files. See Manage application data folder contents | Manager to understand the application data folder.
I switched to the cloud edition a couple of weeks ago.
I needed an account for an other person as well.
Because of this problem I moved this switch a little bit forwards
Thanks for all the help, for now…
I don’t need help anymore, because the cloud edition is working without any problem!
@Inline, can you please be more specific about what triggers the crash? You wrote, “With me is crashing by simply re-typing a customer address….” Exactly when does the crash happen? As you type? When you click Create? Or at some other point?
Also, it looks like you are using dark mode. What happens if you use light mode? (I ask because, when dark mode was first introduced, there were some problems related specifically to it.)
Hi @Tut, manager just crashed on me again just now and the way it triggered was when editing an existing sales quote.
i selected search for an inventory item in an existing line;
type the item name;
hit enter to select the item; and
Manager Crashed.
Yes, i had my mac appearance on Auto, but after this crash i changed to Light to see if the crash continues, since you mention that the problem could be related.
There is going to be fairly big internal change for Mac within Manager in a few days which will fix copy & pasting issue and there is a good chance it could fix this issue as well.
Hi @Tut and @lubos, just to update you guys since unfortunately with me it is happening often.
FYI, Manager just crashed again doing the exact same as below while my mac appearance being set to light mode.
Thanks @lubos for the update, appreciate if you would inform here once the release is up so i could update to the latest version to see if this problem is solved.
@Tut i have just installed V20.10.94 and on the first transaction (adding an inventory item) it crashed again and again when trying again, so it is happening more frequent now.
Here is how it happen:
1st time:
in inventory item, i selected new inventory item;
added item code, name, and description;
chose custom income account;
chose custom expense account and hit enter; and
Manager Crashed.
2nd time:
in inventory item, i selected new inventory item;
added item code, name, and description (since it did not save due to crash);
chose one custom field i have and hit enter and;
Manager Crashed.
Now i have to save at every step an information is added or changed anywhere in Manager in order not to loose the work done.
Hi @lubos i update manager to the latest version (21.1.1) and thought that this crash problem would have been resolved, but it is still happening whenever “ENTER” key is used.
Any idea of when you will be able to look at this?
