I’ve suddenly started getting the error as on the attachment. I have the Cloud Edition 21.2.91 .
This appears to be related to another post:
https://forum.manager.io/t/email-settings-email-address-field-hidden/33537
Apparently, there is going to be some changes to the emails
No, @Ealfardan, I do not think it is related. The post you linked was from a user who was trying to enter a username formatted exactly like an email address and wondered why the program would not allow him to add a second email address in SMTP credentials.
@netconuk, I cannot reproduce this. Does this happen for you only when emailing purchase orders, or for all transaction types? I suggest verifying the address.
It’s quite reproducible to me. I’ve restarted the browser, I’ve cleaned the cache etc. I’ve tried it with Chrome, Edge, IE and Firefox. I’ve even restarted the PC.
It’s something I do 4 or 5 times a day.
The email is legitimate and have tried my own email in there.
I’ve tried it with Sales Invoices as well.
I’ve checked the E-Mail settings. SMTP all OK
I’ve tried it on a different company account (on the same PC - I haven’t got another PC to try.)
So I’m at a bit of a loss…
But what happened? Did you get the same error. In other words, is this some issue with purchase orders, or a broader email issue?
I just sent a bunch of emails from v21.2.91 with no problems.
Yes, the same thing happened. I’ve just tried it on my Android phone browser and the same thing happened.
Try updating again. There was just a fix released. The other person reported a different error message, but the fix might have covered your problem, too. Since you are on the cloud edition, you can force the update by restarting your cloud server here: https://cloud.manager.io.
I’m on 21.3.0 now. The same problem exists. I turned off WiFi on my phone to remove any issues with my own network and I have the same problem.
I’m sure there isn’t an inherent problem with Manager as everyone would be having the same issue but the error "Value cannot be Null (Parameter “address”) must give a clue which would help to identify the problem.
By the way, my normal email works fine with the same SMTP settings.
I’ve found the issue! In Email settings, there is a parameter “EMail Address” which is the address from which the email is sent. I had previously set this to purchasing@xyz.com but it had been replaced (presumably by th latest update) with just my username “jerry”. Perhaps this might be a clue to the other person’s issue as well. I set this back to purchasing@xyz.com and all is well.
Thanks for your help.
Earlier, you wrote:
Apparently, you did not check Email Settings. That would have saved a lot of time.