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We’re having the same issue. I’ve restarted our cloud server but the problem persists. Hopefully it’s fixed shortly.
I’m also facing the same issue. I restarted the cloud server but still the same
Likewise. I sent a message to support@manager.io but have not had a response yet.
I found a post suggesting to use a VPN, but that did not help but I got a different message about the sub-domain as it seemed to be looking on a different server.
I am located in Australia, I don’t know where the domain server is located but I am wondering if it is regional.
I can still log into my account - just not access the Manager database. I was able to download backups to our accounts.
I’ve got the same issue. I emailed support as well.
And what, exactly and in detail, did you do to trigger this message? Showing us only the end of a process does not provide much information for troubleshooting.
@Tut, I can reproduce this error and the error message given is exactly as the OP posted.
Tried to access our Manager database. There appears to be an issue at the Manager server end as this is affecting many people.
Did you read the posts? In all fairness, this is manager cloud, and probably doesn’t affect the server or desktop addition.
I don’t think a vpn is going to help here. I’m going to want answers from manager devs on this, being down like this with no recourse to a half decent support system is unacceptable. @lubos Please chime in here at some point with some details on server setup and what went wrong to cause this outage.
Thanks.
Same issue.
This is just a cloud issue. Meanwhile, if you have urgent work to do, you can download your daily backup from cloud.manager.io and work on desktop edition until the server issues get resolved.
I’m looking into this.
2 Likes
Thanks much for that link, somehow i didn’t realize this was there. At least i have my data now if something goes drastically wrong.
It’s fixed now. Sorry about this. I have accidentally released broken version.
I knew this will happen one day. Need to improve some procedures so this kind of issue doesn’t make it into production in the future.
6 Likes
Its fixed here Thanks
working for me. Yup @lubos i would say that broken would accurately describe the version that was running.
Thanks. Ours is working again now.
Appreciate you fixing this so quickly.
Now working. I can let my bookkeeper know.
Haven’t received a response to my email to support, not even an acknowledgement.
Thanks fellow forum users.
But you read the response and explanation directly from the developer in post #15.