Unable to setup my email

1

I recently updated my Desktop version to the latest version v23.10.25.1106. However, I cannot setup my email connection.
I have read through the Forum but could not find any solution.

Edition Windows 10 Home Single Language
Version 22H2
Installed on ‎21/‎10/‎2021
OS build 19045.3570
Serial number PF2QMB8J
Experience Windows Feature Experience Pack 1000.19052.1000.0

Email Settings:
SMTP: smtp.office365.com
Port: 587
Username: Pxxxxxxx
Email address: pxxxxxxx@hotmail.com

Can someone assist? Thank you.

2

Please illustrate your problem.
attach screenshot of the error.

3

Works perfectly here Windows 10 22H2`Build 19045.3570 and Manager Desktop 23.10.25.1106

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image522×742 17.5 KB

4

The old help at Email transactions and reports | Manager explains what you need to do.

5

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image1005×478 115 KB

1st attempt
I tried the following 2 configurations as well

Hi, I used 3 different options but each gave a different error message… Totally stumped!

Thank you for your help.

6

Please note that you should fill only the Username with your email address and keep the email address field empty.

Office 365 SMTP settings

Also check if SMTP is enabled in your account? See screenshot:

Screenshot 2023-10-26 at 07.14.36
Screenshot 2023-10-26 at 07.14.361248×368 109 KB

7

Hi

Apologies for the delay, I was out of the country.
After trying your recommendations, I still cannot get the email connection to work with the Manager software.
If you have any other suggestions please let me know ele, I have save every file and send it out individually.

Thanks.

8

You’ll most probably need to create an app password. I did and it worked.

9

A;so if you have any antivirus software install, pause it in total while you test your email sending. Some antivirus (or their settings) have caused heaps of issues with sending email from Manager.