Hello.
I am using the desktop version of manger. V 26.5.29.3635 . The default (.PDF) handler is chrome. i have Win 11 PC. I notice that when clicking on the attachment to view, the screen goes to the main business page. This same attachment i am able to open in another PC. i am unable to understand the reason for this.
we await guidance on the problem.
Dear sir,
Our work is being serious hampered as we are unable to open some attachments on that PC. We would really appreciate and thanks if some guidance on resolution can be provided.
If it works on other computers, it is not a problem with Manager but with your browser. I would suggest clearing your browser history/cache by following the instructions from Google: help article
Also test with other browsers on the same device.
I checked again. When I upload a fresh attachment into Manager from one device, I am unable to open that same attachment on another PC.
We have four PCs sharing a common database file stored in OneDrive. At any given time, only one user operates Manager. Once that user fully closes Manager and the database syncs across all devices, we then open Manager on another PC. The database itself seems to sync without issue.
This issues has started from the latest update done in all devices.
Our work is being serious hampered as we are unable to open some attachments on that PC. We would really appreciate and thanks if some guidance on resolution can be provided.
please assist in getting the issue resolved!!.
Hello @RAM93,
Have you tried opening Manager in your browser tab?
To do that, right click on any link from within your Manager > Copy Link > Paste inside your browser address bar.
From there, try to open the attachment.