Specifying email "From" name and address

1

Sometime in the past couple of years, the ability to specify the “From:” name and address for emails sent through Manager has disappeared. This was important functionality that I’ve only recently noticed is now missing.

My SMTP username is a generic mailbox on my ISP’s mail server, along the lines of SMTPxxxx@domain.com. When Manager sends emails it applies that SMTP username in the outgoing “From:” header, along with the Manager “business” name as the plain-text sender. The recipient’s email client displays the sender as “My Manager Business Name <SMTPxxxx@domain.com>”. That’s not what I want my customer to see. I want my customer to see the sender as “Accounting Dept <accounts@domain.com>”.

In the past, like many other email clients, Manager had a separate concept for SMTP authentication credentials and sender name/address. There were, as I recall, fields to specify the sender’s plain-text name and the sender’s email address to be used in outgoing the “From:” header, distinct from the username (or email address) and password used for SMTP authentication. No more.

The “Receive email replies at a different address” option doesn’t solve this problem, because many email clients, including Outlook, display the “From:” address rather than the “Reply-to:” address. There’s no reason for my customers to see the SMTPxxxx email address, particularly because incoming email to that account is not monitored.

Also, I don’t want my customers to see the name of my Manager “business” as the sender’s name. They’re not the same for me.

Any chance the former functionality can be restored?

Thanks.

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2

Do you have SPF records set up on your domain name that allow your ISP to send emails from it?

This was the main reason From field was dropped. Users have been entering into From field whatever and then didn’t understand why their emails are not delivered reliably.

3

Lubos is right. A couple of years ago, we discussed the same thing on this topic. While other mail servers may still accept such emails, but there is a big problem with Gmail. For example, if the From address is a Gmail email address and you need to send an email to another Gmail address, Gmail refuses to accept such an email.

Unfortunately, that’s how it is. We use the no-reply@domeen.xxx address for this purpose, for instance.