And how do I enable the obsolete PDF generator?
It is under obsolete features in settings.
Thank you. That was enabled already and either way the same message comes up unfortunately. And I also put the whole email address under username.
I did not change any settings like that recently and all of a sudden it is not working anymore. I wonder if it could be the computer itself if noone else has this issue?
Your answers are confusing. IF you managed to sent a message to yourself (test message) then there would not be an error. Also ensure that you keep the email address field empty because your username is now correctly filled with your username (assuming that is the one with your hosting provider and ends with ā¦@iinet.net.au
If not then search the iinet website support as they explain what to do when not using @iinet.net.au as your email address.
But that is how it is, I can send the test message, keeping the same settings, going to Invoices/Payslips, the error with the revocation comes up???
You show an error on the Test screen, which means the test is not passed and therefore the email would not have been sent. You also did not reply if you deleted the email address in the the email address field (you must!) and if you use an ā¦@iinet.net.au email adress.
I can not help you further. If you doubt your computer just ask someone if you can install it on theirs and create a test business with the same settings. If error reappears then contact iinet.net.au
There is no error when I send a ātest email settingsā email anymore. But any other email has the same error as displayed in the screenshot still.
I changed the username and then the field for email address disappears. Yes it is an iinet email address.
I will try your suggestions.
Thank you
See also my post at Email revocation certificate error - #5 by eko i.e.
did you by accident also enable a new antivirus shield? If so disable it because it may be the cause.
Hi Inga,
I had the exact same problem like youā¦test email goes through without issues, but sending invoice or report, error message. In my case it was an issue with email setting in AVGā¦it seems that scanning outbound emails (SMTP) was creating a problem. Once I deactivated that box, all emails are going through without any issue. If you have something similar in your antivirus program, try to deactivate it and see if that works. Hope this help 
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Hi Eira
You saved my life!
That is it, it is working now. Just in time to send EOM stuff off!
I have Avast as virus protector, they must have changed the settings because I havenāt.
Thank you so much for your help!
And also thanks to Eko and Manager!
I really like the simplicity of the program and I keep recommending you for small businesses, it is awesome!!!
Yes I did and still not working 
Awesomeā¦Iām glad it worked. Oh I hear youā¦I was ready to throw desktop through the window, but @eko suggestion about antivirus shield made me go look if AVG changed anything in settings with last update. And thatās how my desktop was saved along with my sanity 
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This solution is awesome! Hours on the phone between email provider and antvirus provider. Then, this solution popped up on here. Been dealing with this issue for a very long time. Even my AVG rep didnāt clue in on this little toggle on/off scanning outgoing email feature! Was blaming all kinds of silly possibilities. Oh myā¦ thank you so much. (Spread the word!)
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