As the title says, I am recording payment for an invoice and when entered as shown in the screenshot it is recorded to suspense. It does not appear in my “sales” account, it all ends up in suspense. I’m very confused as I seem to be entering my receipt of payment as I have for my other invoices and those all end up in the proper account (sales). This one ends up in suspense. I’ve been through the guides and checked the forum. I apologize if I have missed something. I’m not sure if the program has changed in the past few days and that is why I’m having this issue? Thanks for all the help and sorry for the bother.
That’s informative for the transactions, but it does not indicate the problem
Can you show where it is in the Suspense account
Also what edition and verion of Manager are you using?
And what platform - Windows, IOS, Linux?
You should not expect it to appear in your Sales account. The receipt was posted to your Accounts receivable account. Sales are recorded when a sales invoice is created. The receipt against a sales invoice just settles the obligation.
The question is why this should post to your Suspense account. Post a screen shot of the Equity portion of your Summary page showing the Suspense balance. Then drill down on that balance and post a screen shot of the results.
Here the summary page:
And here is the Suspense account:
I’m using macOS.
This only pops up on the suspense account when I mark this specific invoice as paid. The previous ones, which I set up in the same manner, do not cause this issue. I haven’t tried setting up a new invoice yet, I’ve been holding off sending off invoices until I get this resolved.
Wait…what do you think you did to “mark this specific invoice as paid?” You do not mark invoices as paid. When you record a receipt against a sales invoice (by posting the receipt to Accounts receivable), the program automatically changes the invoice’s status if appropriate.
In the example you showed, you did not post the receipt against a specific invoice, but only to Sean Cooper’s subaccount within Accounts receivable. So the program would have automatically allocated the receipt to the unpaid sales invoice with the oldest due date. Or maybe there was no sales invoice to Sean Cooper.
We are getting incomplete information, out of order. So let’s do several things:
- Convert your accounting temporarily to accrual basis so the Accounts receivable account will be displayed.
- Drill down on the Accounts receivable balance. Drill down further on Sean Cooper’s balance and post a screen shot of the transactions that contribute to it.
- Post a screen shot of the Sales Invoices tab listing.
- Post a screen shot of the sales invoice you created (if you did) for 2200 for Sean Cooper.
- Provide a complete narration of everything you did relative to Sean Cooper’s dealings with you.
I ask for all these things because I have a growing suspicion you left a few necessary steps out of the process.
To mark this invoice as paid I created a “receipt”. This did change the invoice status to paid.
I converted to accrual basis; here is a screen shot of a summary page:
Here’s Sean Cooper’s balance:
Sales Invoices:
What I’ve done:
I created a sales quote for Sean Cooper, once he accepted a bid and the job was completed I copied that into a sales invoice. Once he paid I created a “new receipt” as shown above.
Show the edit screen of the invoice
There is a problem with the posting of the line in the invoice
Yes, @mjgenay, that is the other thing I asked for.
There is your answer. You posted the sales invoice to Suspense.
Ugh I feel like an idiot. Thanks for the help. Can’t believe I missed that. Must’ve went through the invoices and receipts for close to an hour before I finally went to the forum.