Problem with installation on Windows


Did and update and now cant access anything.“Warning 1909 could not create shortcut that the destination folder exists and that you can access it” is the message while installing

what do i do?

I cant open anything and the logo does not show on the shortcut. This is the first problem i have had since 2014.


What operating system and operating system version? What manager version? Desktop, I presume?



Windows 7, desktop version

I download the latest update, i cannot remember or see the previous version.


OK, thanks. I can’t troubleshoot Windows, because I use Manager on a Mac. Someone else will have to help.


Thank you for the attempt to help me. Much appreciated


Did you do what the error said - verify that the destination folder exists?
When updating did you use the default path or did you change it?
Was your previous install at the default or custom location.
In windows explorer why not search your c: drive for locations of folders/files with “Manager”?
With those results take a screen shot and post it back here


This is some issue with Windows. Not really a problem related to Manager.

Check this YouTube video:


Good Day

Problem solved thank you all for the help.

Awesome program, awesome support