Printing problems

1

The problem of the logo disappearing when printing in the latest version 25.9.21.2807

2

Hello @Am3,

I can’t reproduce your issue on Cloud version 25.9.21.2807.

Please provide some screenshots

3

The version is desktop, not cloud.

4

How come you have the latest version then? :thinking:

5

Yes, I am running the latest desktop version.

6

Maybe the version lag was solved somehow, anyway.

  • Can you please share some screenshots?
  • How did you print? using Print or PDF?
  • What is your logo image extension? How big is it, both physically and in terms of disk space?
7

It appears there is indeed an issue when printing on the desktop edition. I am using the desktop edition version 25.9.21.2807 for Windows.

This is a screenshot of the Sales Invoice view page:

image
image816×572 31.9 KB

This is a screenshot of the print preview:

image
image1179×787 25.8 KB

8

The screenshot I provided earlier was taken using the Print button.

The outcome from the PDF button appears to be without issue:

image
image901×572 31.7 KB

9

Yes, that’s what I mean.

10

Hello @Am3, in the future, if you encounter any issues, please strive to provide as much detailed information as possible, such as the manager edition and version being used, along with representative screenshots. This will ensure that the team on the forum and the developers have sufficient information, and they can take appropriate action regarding the issue. :wink: :+1:

11

@Am3 fixed in the latest version (25.9.22)