Is there a way of receiving confirmation when a customer has received/read our mail.
Eg - For important quotes/correspondence we often chose a read receipt when sending via Outlook. My manager queried whether ‘X’ had replied to our quote (sent directly through Manager) and whether they had read the mail. I had no way of confirming. I’ve made a rule on Outlook that all mail sent via our Quotes email should request a read receipt, however with our direct Manager mailings not going via Outlook, I am struggling to find a solution to manage something similar in Manager.
Any ideas greatly received.