have you upgraded the STPR to the current version. Easiest way to be sure is re-download it from the localisation page and re import it. When it is reasonably current the built in update feature should work.
Because this sounds similar to
Can you take screen shots of what you are doing just prior to the error to clarify what is happening. In particular the date ranges being used.
Note take care with versions number of Manger. The cloud version is updated by other people. Your desktop version is under your control. Keeping them in synch is important as you can upgrade your data file to a later version but not downgrade.