New version in Mac OS - cannot open business file

bugs
1

I had been keeping my Manager (Desktop version on Mac OS 14.6.1) open while working, but had closed it and updated recently. Since then, I cannot open the program without seeing the following error message:

Access to path {my local path} is denied. System.UnauthorizedAccessException: Access to the path ‘{my local path}’ is denied. —>

System.IO.IOException: Operation not permitted — End of inner exception stack trace — at System.IO.Enumeration.FileSystemEnumerator1.CreateDirectoryHandle(String path, Boolean ignoreNotFound) at System.IO.Enumeration.FileSystemEnumerator1.Init() at System.IO.Enumeration.FileSystemEnumerable`1..ctor(String directory, FindTransform transform, EnumerationOptions options, Boolean isNormalized) at System.IO.Enumeration.FileSystemEnumerableFactory.UserFiles(String directory, String expression, EnumerationOptions options) at System.IO.Directory.InternalEnumeratePaths(String path, String searchPattern, SearchTarget searchTarget, EnumerationOptions options) at System.IO.Directory.GetFiles(String path, String searchPattern, EnumerationOptions enumerationOptions) at Manager.ApplicationData.Refresh() in /Users/runner/work/Manager/Manager/Manager/ApplicationData.cs:line 138 at Manager.ApplicationData..cctor() in /Users/runner/work/Manager/Manager/Manager/ApplicationData.cs:line 58

Given the line numbers referenced, I’m curious if this is a bug in the new version. I have no options when opening the application - I can’t import a new business, I am just presented with the error message.

2

Manager version 25.4.2.2221 - downloaded April 2, 2025

1 Like
3

Welcome to the forum @spaceforsunflowers,

This is a bug.

Meanwhile, try upgrading to the latest version 25.4.3.2227 and see if your issue is resolved.

1 Like
4

HI @Ealfardan,

Thank you for your reply. Unfortunately, this did not solve my issue. After updating to 25.4.3.2227 I am still receiving the same error.

5

Update: I installed version 25.4.17.2256 for Intel-based Macs today and am still receiving the same error.

6

I am having the same problem. I use a MacBookPro running 15.3.2 and started using Manager Desktop in January and like it very much, but now when I try to open my data files, I get a long error message that starts by telling me that “access to the path is denied”. How do I fix this??

7

This is directory permission issue. I’m not sure why it’s suddenly happening but you can fix this by renaming the current data folder Manager.io to something else. Open Manager so it creates its own Manager.io data folder with the right permissions and then copy all the files from old folder (which you have renamed) to new one.

8

I just got it working again - I had placed those data files on iCloud, and iCloud declared them to be iCloud files instead of Manager files. I downloaded them and put them in a dedicated folder on the desktop applications folder, and Manager now recognizes the files again.

Moral of the story, do not put your data files on the Cloud.

9

Mine were local, so there’s something with Mac OS that changed the directory permissions as well. The reply I marked as solution works - rename the directory and then open Manager to import the business file :+1: