DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

New install = doubled bank balance


#1

I have been using Manager on older laptop without any worries for about 6 months.

Have purchased new laptop with Windows 8 and re-installed Manager. I imported my backup data from Dropbox file but when I enter onto the bank account the balance column figure is doubled what it actually should be.

If I enter onto the summary tab and click on the bank account from there the balance column is accurate

I have uninstalled and re-installed twice now and the problem remains.

Any suggestions? Thanks in advance.


#2

Do you have any journal entries which debit or credit this bank account?


#3

No journal entries.


#4

Could you send your backup file to support@manager.io ?


#5

Done …


#6

OK, the problem is that your opening balance date is set to 01/07/2014 but you have quite a few bank transactions entered before 01/07/2014. Any transaction entered before opening balances date will be ignored as per general ledger.

When did you start using Manager day-to-day?


#7

Started using Manager from 1st July 2014 (our new financial year), changed over from pen n paper…


#8

So all those bank payments and bank receipts entered before 01/07/2014 should be deleted then. There is no way to bulk-delete but I’ll see if I can add it today for this use case.


#9

Yes anything prior can be deleted, didnt think of that… so if I download bank transactions in future will those transactions prior to 1st July 2014 also be re-retrieved??

thank you for the quick replies too! :smile: