I recently moved from PC to mac. I imported all the data before. I was just trying now to set up Manager in mac. I imported the business and it shows all the entries but with no balance at all. For instance I can go inside an invoice and see the amount, total, amount paid but nothing is written in Balance due. Is there a way to fix that?
Were the versions of Manager the same on the PC when you created the backup file and on the Mac when you imported the business? If not, update both at the same time and try again. Also be sure you have your Start Date set the same in both.
Thatâs probably it . I already deleted the data and uninstalled Manager in the other computer so I donât have a way of knowing what version it was. I can try the older versions maybe and see. Can you direct me to where I can download those?
Thank you.
The versions donât have to be same. You can import from older version to newer version. You canât import from newer version to older version which is how most people will get an error which is usually solved by upgrading older version to newer version.
Not getting an error indicates there is no issue with a version.
But the version I imported from was probably earlier then the one I just downloaded from the main page, no?
Yes, thatâs why there is no version issue. I think the issue is your Start date set under Settings. Whatâs your start date? And what is the earliest date of your transactions in Manager (excluding invoices)?
The earliest transaction date is 11/10/2015. I cannot find settings but on preferences under âDate and number formatâ itâs written :Date example â 03/17/2016
Setting tab in the left navigation pane. Click on it and you will see that one of the Settings is Start Date. See the Guides at Manager Cloud.
I tried putting 11/10/2014 as starting date. pushed update but nothing happenedâŚ
If you still have the PC computer, you could download the windows version of Manager, Import the same Backup file and compare how the data displays there.
I donât unfortunately.
Lots of users have migrated back and forth between operating systems without trouble, sometimes daily. So I seriously doubt this a Windows versus Mac OS issue. Is this trouble only on sales invoices? That was the only example you gave.
Could you upload some screen shots showing the problem?
It wasnât a question of Windows vâs Mac, but a question to see if the data file (backup) behaved the same of differently.
Yes I also done it in the past and I think the problem was different versions of the program but now I canât compare and Iâm not sure whatâs wrong. Itâs not just in the invoices. Iâm adding some snapshots.
If the invoices are paid in full, then the balance due should be nil.
The invoice totals being nil is more interesting.
In the invoice 36 shown, how was that paid?
The issue is that you donât have any customers selected on invoices. Why is that?
If no customer is selected on invoice, then invoice wonât be posted to general ledger. I know the user interface doesnât make it obvious yet.
Not sure. Iâm pretty new to this program. Could you tel me what do I need to do to fix it?
It appears that you havenât set up any Customers or Suppliers so the sales and purchases arenât being probably allocated. To do this, go to Customise, under Settings and click the Customers and Suppliers, this should give you the tabs
You then need to create your Customers - sample below
Then you need to enter your Customer on to the Sales Invoices - sample below
Then repeat this process for Suppliers and the Purchase Invoices
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@batman, currently, if you look at your Summary tab, Equity section you should see a Suspense account listed with a balance. This shouldnât be there - once this account/balance disappears, then you will know that you have corrected all transactions
@lubos, noting - not a high demand - but to tighten this up would it be useful to either:
A) put a greyed out âMandatoryâ similar to optional/suspense or
B) Clicking the create button causes an error message if Customer/Supplier field is blank.
That worked. Thank you Brucanna!