Hello,
Have been using the cloud version of Manager for a year or so. Lost the account for a couple of months (failure to pay fee), just reactivated, and we’re missing sales invoices. Many of them are there, but there are many others whose invoice numbers are simply skipped.
I happen to have PDFs of the missing invoices in my outgoing email, so I know I am not simply misremembering.
What’s going on?
This isn’t enough information to tell anything meaningful. The most important information is know how you restored your business. Did you import a backup? If so, you most likely imported an old backup that did not include some transactions.
Were there interim periods where your account also lapsed? If so, how did you recover then?
This sounds like a case of having made entries to multiple versions of your records over time, resulting in transactions being scattered through different data files.
First of all, thank you for the response.
We used a desktop mac version of manager for the first couple of months before migrating to the cloud account permanently. The cloud picked up all of our existing info w/out a hitch, and without any intervention on our part. We lost access to the account just once, some months ago, and got it back just yesterday.
We never exported or imported any backups.
The missing invoices date back to before we got the cloud account. The strange thing is that other stuff from that time is available.
Any thoughts?
I think you are misremembering. You would have had to import your business to the cloud. Otherwise, the cloud edition of Manager would not know that it existed. The signs point to you probably importing a backup that did not include some of the pre-change transactions.
There is no way to merge different versions of a data file for a business. So you are going to have to manually reconstruct the missing transactions in some version of the business. You will have to decide what the easiest path is, based on whether your old desktop file (if you still have it) or the cloud edition is more complete.
You said you had PDFs of the missing invoices. Are those the only transactions missing? Does your balance sheet balance? Are there transactions in Suspense? Are any receipts against those sales invoices included in your records?
The good news is that unless you took active measures to delete files in your desktop’s application data folder, or you no longer have that computer, your last transactions from when you used the desktop edition will still be on your drive. The application data folder is normally hidden, so you’ll either have to make hidden folders visible or navigate to it by name. To make hidden folders visible, press Cmd + Shift + . (period). To go directly, use Go To Folder and enter /Users/XXXXX/.local/share/Manager, where XXXXX is the name of user who installed Manager. (This assumes you did not move your application data folder. But if you did, you should know where you put it.)
If you can find that old data folder, install the latest version of Manager onto the desktop, launch it, and open the business. If it has your missing transactions, you can make a backup as a new beginning point or use it as a guide for re-entering the transactions.