DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

MANAGER won't open after 8.1 clean install


#1

I’ve been using the desktop version with no issues for 2 years with 8.1. After a fresh install last week (general house cleaning) A new install of MANAGER won’t open for me :frowning: Same ultrabook, same periferals, same programs and drivers. 6 hours of troubleshooting, removals and re-installs later here I am. 1st screenshot is a current download from here. I finally, downloaded an older version from a software site (risky I know). Got a slightly different result, at least an error tab opened up. The current download just did nothing.
Thanks for any help.
I’m not a techie, also very confused.


#2

I have had a similar issue on my ‘new pc’ with OS 8.1. I’ve downloaded the new version of manager but it fails to open. I’ve uninstalled and reinstalled several times now and tried different OS compatibility modes with no success. If you come up with a solution before I do, please post.


#3

The problem is that Microsoft has modified their Windows API and as a result of it, some programs which are not compatible with those changes are conflicting with Manager.

You need to find and remove that program. It’s usually some outdated firewall or anti-virus program.

See: Manager is not working in the new version of Microsoft Windows 10

What you can do is to run this command:

netsh WinSock Show Catalog > output.txt

and then copy & paste the whole output.txt file here.

I will be able to tell you which program you have is no longer compatible with Windows API. Uninstalling that program will solve your issue.


#4

Ok…thanks, I hope I’ve grabbed what you needed correctly…




#5

Can you actually do it the way I suggested? The output is too long and you can’t scroll all the way up in terminal window. From your screenshots I don’t see anything wrong but I suspect it’s not complete output.

So again, run:

netsh WinSock Show Catalog > output.txt

The output will be saved to output.txt

And I need to see content of output.txt


#6

I’ll try again…

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry
Description:                        LavasoftLSP over [MSAFD Tcpip [TCP/IP]]
Provider ID:                        {DE8629A4-297E-48F3-9194-48825940DD22}
Provider Path:                      C:\WINDOWS\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1018
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x66
Protocol Chain Length:              2
Protocol Chain: 1017 : 1001


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry
Description:                        LavasoftLSP over [MSAFD Tcpip [UDP/IP]]
Provider ID:                        {1B3BA0AB-57AB-4DF0-B17F-3CC70E5AE1BC}
Provider Path:                      C:\WINDOWS\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1019
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x609
Protocol Chain Length:              2
Protocol Chain: 1017 : 1002


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry
Description:                        LavasoftLSP over [MSAFD Tcpip [TCP/IPv6]]
Provider ID:                        {E205F02E-1ED7-42D9-99C5-F04671EA2967}
Provider Path:                      C:\WINDOWS\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1020
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x66
Protocol Chain Length:              2
Protocol Chain: 1017 : 1004


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry
Description:                        LavasoftLSP over [MSAFD Tcpip [UDP/IPv6]]
Provider ID:                        {8B7F8D4E-477F-4F38-8D90-0CA7D595F7F9}
Provider Path:                      C:\WINDOWS\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1021
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x609
Protocol Chain Length:              2
Protocol Chain: 1017 : 1005


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Service Provider
Description:                        LavasoftLSP
Provider ID:                        {2B611370-2190-4059-9AF8-5BC0F58FB742}
Provider Path:                      C:\WINDOWS\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1017
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        0
Protocol:                           0
Service Flags:                      0x66
Protocol Chain Length:              0

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [TCP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1001
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [UDP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1002
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [RAW/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1003
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [TCP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1004
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [UDP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1005
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [RAW/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1006
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        RSVP TCPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1007
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        RSVP TCP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1008
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        RSVP UDPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1009
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        RSVP UDP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1010
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD RfComm [Bluetooth]
Provider ID:                        {9FC48064-7298-43E4-B7BD-181F2089792A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1011
Version:                            2
Address Family:                     32
Max Address Length:                 30
Min Address Length:                 30
Socket Type:                        1
Protocol:                           3
Service Flags:                      0x20026
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [TCP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1001
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [UDP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1002
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [RAW/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1003
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [TCP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1004
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [UDP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1005
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [RAW/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1006
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP TCPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1007
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP TCP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1008
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP UDPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1009
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP UDP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1010
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD RfComm [Bluetooth]
Provider ID:                        {9FC48064-7298-43E4-B7BD-181F2089792A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1011
Version:                            2
Address Family:                     32
Max Address Length:                 30
Min Address Length:                 30
Socket Type:                        1
Protocol:                           3
Service Flags:                      0x20026
Protocol Chain Length:              1

Name Space Provider Entry
------------------------------------------------------
Description:                        E-mail Naming Shim Provider
Provider ID:                        {964ACBA2-B2BC-40EB-8C6A-A6DB40161CAE}
Name Space:                         37
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        PNRP Cloud Namespace Provider
Provider ID:                        {03FE89CE-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         39
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        PNRP Name Namespace Provider
Provider ID:                        {03FE89CD-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         38
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        Network Location Awareness Legacy (NLAv1) Namespace
Provider ID:                        {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space:                         15
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        Tcpip
Provider ID:                        {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space:                         12
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        NTDS
Provider ID:                        {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space:                         32
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        Bluetooth Namespace
Provider ID:                        {06AA63E0-7D60-41FF-AFB2-3EE6D2D9392D}
Name Space:                         16
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        E-mail Naming Shim Provider
Provider ID:                        {964ACBA2-B2BC-40EB-8C6A-A6DB40161CAE}
Name Space:                         37
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        PNRP Cloud Namespace Provider
Provider ID:                        {03FE89CE-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         39
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        PNRP Name Namespace Provider
Provider ID:                        {03FE89CD-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         38
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        Network Location Awareness Legacy (NLAv1) Namespace
Provider ID:                        {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space:                         15
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        Tcpip
Provider ID:                        {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space:                         12
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        NTDS
Provider ID:                        {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space:                         32
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        Bluetooth Namespace
Provider ID:                        {06AA63E0-7D60-41FF-AFB2-3EE6D2D9392D}
Name Space:                         16
Active:                             1
Version:                            0

#7

@mototoys, uninstall Ad-Aware from Lavasoft. This will fix Manager issue.


#8

When I press enter on run (netsh WinSock Show Catalog > output.txt) a quick black screen with writing pops up but instantly disappears… I’m not sure how to send you a small 7 second video for you to see.


#10

That’s correct. Output from the command is saved to output.txt rather than printed on the screen.


#11
Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry
Description:                        LavasoftLSP over [MSAFD Tcpip [TCP/IP]]
Provider ID:                        {FDE05111-B1F4-4083-856E-088550325112}
Provider Path:                      C:\windows\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1018
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x66
Protocol Chain Length:              2
Protocol Chain: 1017 : 1001


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry
Description:                        LavasoftLSP over [MSAFD Tcpip [UDP/IP]]
Provider ID:                        {2E2F548F-6E19-43C5-B2EA-8A87BAB74E86}
Provider Path:                      C:\windows\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1019
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x609
Protocol Chain Length:              2
Protocol Chain: 1017 : 1002


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry
Description:                        LavasoftLSP over [MSAFD Tcpip [TCP/IPv6]]
Provider ID:                        {6BB8AE3B-03A7-4135-B8CC-090CC7A143AE}
Provider Path:                      C:\windows\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1020
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x66
Protocol Chain Length:              2
Protocol Chain: 1017 : 1004


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry
Description:                        LavasoftLSP over [MSAFD Tcpip [UDP/IPv6]]
Provider ID:                        {5B92CF70-56A2-4272-ACAB-642A99C80C0A}
Provider Path:                      C:\windows\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1021
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x609
Protocol Chain Length:              2
Protocol Chain: 1017 : 1005


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [TCP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1001
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [UDP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1002
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [RAW/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1003
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [TCP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1004
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [UDP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1005
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD Tcpip [RAW/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1006
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        RSVP TCPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1007
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        RSVP TCP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1008
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        RSVP UDPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1009
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        RSVP UDP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1010
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider
Description:                        MSAFD RfComm [Bluetooth]
Provider ID:                        {9FC48064-7298-43E4-B7BD-181F2089792A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1011
Version:                            2
Address Family:                     32
Max Address Length:                 30
Min Address Length:                 30
Socket Type:                        1
Protocol:                           3
Service Flags:                      0x20026
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Service Provider
Description:                        LavasoftLSP
Provider ID:                        {2B611370-2190-4059-9AF8-5BC0F58FB742}
Provider Path:                      C:\windows\system32\LavasoftTcpService64.dll
Catalog Entry ID:                   1017
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        0
Protocol:                           0
Service Flags:                      0x66
Protocol Chain Length:              0

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry (32)
Description:                        LavasoftLSP over [MSAFD Tcpip [TCP/IP]]
Provider ID:                        {9A4BF742-FEEB-42D3-81B5-7E5242E68168}
Provider Path:                      C:\windows\system32\LavasoftTcpService.dll
Catalog Entry ID:                   1013
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x66
Protocol Chain Length:              2
Protocol Chain: 1012 : 1001


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry (32)
Description:                        LavasoftLSP over [MSAFD Tcpip [UDP/IP]]
Provider ID:                        {C87194A0-E5A8-428A-8E51-95071D1E9B7D}
Provider Path:                      C:\windows\system32\LavasoftTcpService.dll
Catalog Entry ID:                   1014
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x609
Protocol Chain Length:              2
Protocol Chain: 1012 : 1002


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry (32)
Description:                        LavasoftLSP over [MSAFD Tcpip [TCP/IPv6]]
Provider ID:                        {0B7F29C3-F994-4BDB-A8B5-4E66077B5C59}
Provider Path:                      C:\windows\system32\LavasoftTcpService.dll
Catalog Entry ID:                   1015
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x66
Protocol Chain Length:              2
Protocol Chain: 1012 : 1004


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Chain Entry (32)
Description:                        LavasoftLSP over [MSAFD Tcpip [UDP/IPv6]]
Provider ID:                        {AB1C8C38-3739-4355-AC89-BE3F7A6635A4}
Provider Path:                      C:\windows\system32\LavasoftTcpService.dll
Catalog Entry ID:                   1016
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x609
Protocol Chain Length:              2
Protocol Chain: 1012 : 1005


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [TCP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1001
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [UDP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1002
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [RAW/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1003
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [TCP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1004
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [UDP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1005
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [RAW/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1006
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP TCPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1007
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP TCP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1008
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP UDPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1009
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP UDP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1010
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD RfComm [Bluetooth]
Provider ID:                        {9FC48064-7298-43E4-B7BD-181F2089792A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1011
Version:                            2
Address Family:                     32
Max Address Length:                 30
Min Address Length:                 30
Socket Type:                        1
Protocol:                           3
Service Flags:                      0x20026
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Service Provider (32)
Description:                        LavasoftLSP
Provider ID:                        {2B611370-2190-4059-9AF8-5BC0F58FB742}
Provider Path:                      C:\windows\system32\LavasoftTcpService.dll
Catalog Entry ID:                   1012
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        0
Protocol:                           0
Service Flags:                      0x66
Protocol Chain Length:              0

Name Space Provider Entry
------------------------------------------------------
Description:                        E-mail Naming Shim Provider
Provider ID:                        {964ACBA2-B2BC-40EB-8C6A-A6DB40161CAE}
Name Space:                         37
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        PNRP Cloud Namespace Provider
Provider ID:                        {03FE89CE-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         39
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        PNRP Name Namespace Provider
Provider ID:                        {03FE89CD-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         38
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        Network Location Awareness Legacy (NLAv1) Namespace
Provider ID:                        {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space:                         15
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        Tcpip
Provider ID:                        {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space:                         12
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        NTDS
Provider ID:                        {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space:                         32
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        Bluetooth Namespace
Provider ID:                        {06AA63E0-7D60-41FF-AFB2-3EE6D2D9392D}
Name Space:                         16
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        E-mail Naming Shim Provider
Provider ID:                        {964ACBA2-B2BC-40EB-8C6A-A6DB40161CAE}
Name Space:                         37
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        PNRP Cloud Namespace Provider
Provider ID:                        {03FE89CE-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         39
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        PNRP Name Namespace Provider
Provider ID:                        {03FE89CD-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         38
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        Network Location Awareness Legacy (NLAv1) Namespace
Provider ID:                        {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space:                         15
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        Tcpip
Provider ID:                        {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space:                         12
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        NTDS
Provider ID:                        {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space:                         32
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        Bluetooth Namespace
Provider ID:                        {06AA63E0-7D60-41FF-AFB2-3EE6D2D9392D}
Name Space:                         16
Active:                             1
Version:                            0

#12

@Martin_Sanchez, it’s exactly the same issue… Ad-Aware from Lavasoft. Uninstall it and Manager will work again.


#13

I can’t see where ad-aware from Lavasoft in installed. It’s not in the uninstall or change a program.


#14

Same here. I just did a full fresh install, no Ad Aware or any other intentional Lavasoft downloads. One Google search later revealed It’s a .dll virus attached to some other legit download. Reading about others with the same problem I sadly discoved it’s almost impossible to remove from your computer without a full format… not needed if your a top level computer wizard. But for a basic program end user like myself, a future with MANAGER on my ultrabook looks bleak.
PS. I downloaded 2 registry detect / cleaner programs, recommended by reputable forum regulars, that were “100% assured” to work, but no luck. Wish I had better news


#15

We can’t even delete it from the folder as it says that it is running in dashost.exe …


#16

It’s not MANAGER’s fault… it’s absolutely criminal what these companies are allowed to do to our computers. Lavasoft isn’t even an anonymous entity writing malicious hijacking code, it’s an otherwise legit company. Bloody criminal.
Anyway, here’s a Lavasoft rep describing a removal method… far too advanced for my pea brain… http://www.lavasoftsupport.com/index.php?/topic/34163-remove-lavasofttcpserviceexe/
I hope it helps someone…


#17

I’ve just tried opening Manager again and actually got a screen to open (white page but with a broken link)… and then went onto other error screens. I’m not sure if it’s something I’ve modified, or the IT guys have been working on it…


#19

Are you still having dramas mototoys?
I clicked on your link, and proceeded with this post:
If you have any problems with Lavasofttcpservice.exe after uninstallation of Web Companion, please follow http://www.lavasofts…uninstallation/and if that doesn’t solve the problem, please start a new topic here: http://www.lavasofts…-web-companion/
The 1st step worked for me!


#20

THIS WORKED FOR ME

If you encounter a problem with LavasoftTcpService after uninstallation of Web Companion, please:

  1. Start Command Prompt as an administrator by right-clicking it and select Run as administrator.

  2. Enter this command to reset the network adapter (end with the Enter key):
    netsh winsock reset

  3. Restart the computer.

  4. Please, delete these two files:
    C:\WINDOWS\system32\LavasoftTcpService64.dll
    C:\WINDOWS\SysWOW64\LavasoftTcpService.dll


#21

Thanks Martin, I don’t have Web Companion on my pc either. Still working on it. Much appreciated…