DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Can't start Manager


#1

I’ve installed a clean & updated version of windows 8.1
Installed Manager and the first start was without error.
Imported business without problem.
Now, after a couple of days, Manager won’t start anymore.
After clicking, it is shown in ‘Task Manager’ for a couple of seconds, and then it’s gone again.
No error shown, or anything then gives me information about why it’s not able to start.

I’ve re-downloaded and re-installed 2 times, both times I deleted the installation folder. No success.
I’ve tried to run in other compatibility modes, no success.
I’ve run it as administrator, no succes.
I’ve installed in a different folder, no succes.

Can you help me with this? No idea what to do next.


#2

There was similar issue like this a few days ago. It turned out something that was recently installed broke Manager. I’m not sure why since that person has uninstalled multiple programs so he couldn’t tell but it fixed for him.

So go to Control Panel, then Programs & Features and sort your installed applications by the installation date. Uninstall those which you have installed just before Manager stopped working to see if it fixes the issue.

I’m also curious what’s causing this problem. Otherwise, send an email to support@manager.io to see if I can figure it out over TeamViewer.


#3

Thank you for your quick reply. Nice it was fixed for the other one.

The strange thing is, I haven’t installed or changed anything between now and then. (with ‘then’ meaning the moment I’ve installed Manager). In the program list, Manager is the last installed software.

There is a list of Microsoft updates, ‘security update-, update-, and hotfix for microsoft windows’.
Also Microsoft visual C++ 2010 x86 and x64. But Manager was installed after these. The only difference was probably that the updates needed a Windows restart, and I probably installed Manager the first time before the restart of windows. But other than that, can’t think of anything else.

Any idea’s? Isn’t there a software that can monitor the start-up of Manager? So that I can see what happens on the background after clicking on Manager?


#4

I’ve tried to start managerserver, just to see what happens, but then I got this error.
Do you think this tells something about why Manager won’t start?


#5

Can you try to upgrade to the .NET Framework 4.5.2 to see if it resolves this issue?

See https://support.microsoft.com/en-us/kb/2901954


#6

I already had framework 4.5.2.
but I did run a repair on it.
Manager still doesn’t work.


#7

Any other ideas?

Still can’t use it :(.


#8

I think the problem is related to https://support.microsoft.com/en-us/kb/25681671

And the advice given is:

Remove any installed non-IFS Winsock LSPs

To determine whether a non-IFS BSP or LSP is installed, use the "netsh WinSock Show Catalog" command, and examine every Winsock Catalog Provider Entry item that is returned. If the Service Flags value has the 0x20000 bit set, the provider uses IFS handles and will work correctly. If the 0x20000 bit is clear (not set), it is a non-IFS BSP or LSP.

You probably want to run netsh winsock show catalog > lsp.txt then open lsp.txt as the command will probably output too many entries into console. See if any entry has Service Flags with value that is not starting 0x2… That could be a problem.


#9

Thank you for your reply.
Well, the entry didn’t return with that much lines.
See below. Now there are service flags other than 0x20000.
But the link you’ve provided to microsoft brings me to a ‘unavailable web page’ error.

Catalog Entry ID:                   1020
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x609
Protocol Chain Length:              2
Protocol Chain: 1016 : 1005


Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [TCP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1001
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [UDP/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1002
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [RAW/IP]
Provider ID:                        {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1003
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [TCP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1004
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x20066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [UDP/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1005
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        MSAFD Tcpip [RAW/IPv6]
Provider ID:                        {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1006
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        3
Protocol:                           0
Service Flags:                      0x20609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP TCPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1007
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP TCP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1008
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        1
Protocol:                           6
Service Flags:                      0x22066
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP UDPv6 Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1009
Version:                            2
Address Family:                     23
Max Address Length:                 28
Min Address Length:                 28
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Base Service Provider (32)
Description:                        RSVP UDP Service Provider
Provider ID:                        {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path:                      %SystemRoot%\system32\mswsock.dll
Catalog Entry ID:                   1010
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        2
Protocol:                           17
Service Flags:                      0x22609
Protocol Chain Length:              1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type:                         Layered Service Provider (32)
Description:                        AbEngine
Provider ID:                        {623AD0E2-069E-4FFF-B011-535DBCD51236}
Provider Path:                      C:\WINDOWS\system32\abengine.dll
Catalog Entry ID:                   1016
Version:                            2
Address Family:                     2
Max Address Length:                 16
Min Address Length:                 16
Socket Type:                        0
Protocol:                           0
Service Flags:                      0x66
Protocol Chain Length:              0

Name Space Provider Entry
------------------------------------------------------
Description:                        E-mail Naming Shim Provider
Provider ID:                        {964ACBA2-B2BC-40EB-8C6A-A6DB40161CAE}
Name Space:                         37
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        PNRP Cloud Namespace Provider
Provider ID:                        {03FE89CE-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         39
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        PNRP Name Namespace Provider
Provider ID:                        {03FE89CD-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         38
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        Network Location Awareness Legacy (NLAv1) Na
mespace
Provider ID:                        {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space:                         15
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        Tcpip
Provider ID:                        {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space:                         12
Active:                             1
Version:                            0


Name Space Provider Entry
------------------------------------------------------
Description:                        NTDS
Provider ID:                        {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space:                         32
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        E-mail Naming Shim Provider
Provider ID:                        {964ACBA2-B2BC-40EB-8C6A-A6DB40161CAE}
Name Space:                         37
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        PNRP Cloud Namespace Provider
Provider ID:                        {03FE89CE-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         39
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        PNRP Name Namespace Provider
Provider ID:                        {03FE89CD-766D-4976-B9C1-BB9BC42C7B4D}
Name Space:                         38
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        Network Location Awareness Legacy (NLAv1) Na
mespace
Provider ID:                        {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space:                         15
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        Tcpip
Provider ID:                        {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space:                         12
Active:                             1
Version:                            0


Name Space Provider Entry (32)
------------------------------------------------------
Description:                        NTDS
Provider ID:                        {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space:                         32
Active:                             1
Version:                            0



C:\WINDOWS\system32>^A

#10

Windows Log gives the following information when manager isn’t starting:

Log Name:      Application
Source:        Application Error
Date:          5/27/2015 11:32:33 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Uwland
Description:
Faulting application name: ManagerDesktop.exe, version: 1.0.5614.42018, time stamp: 0x55573614
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000001b56b5d9
Faulting process id: 0xb84
Faulting application start time: 0x01d098ab7ea9d16f
Faulting application path: C:\Users\Lenn\AppData\Roaming\Manager\ManagerDesktop.exe
Faulting module path: unknown
Report Id: bcaeedc1-049e-11e5-9bfe-001e8cb613cf
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-27T18:32:33.000000000Z" />
    <EventRecordID>1386</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Uwland</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ManagerDesktop.exe</Data>
    <Data>1.0.5614.42018</Data>
    <Data>55573614</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>000000001b56b5d9</Data>
    <Data>b84</Data>
    <Data>01d098ab7ea9d16f</Data>
    <Data>C:\Users\Lenn\AppData\Roaming\Manager\ManagerDesktop.exe</Data>
    <Data>unknown</Data>
    <Data>bcaeedc1-049e-11e5-9bfe-001e8cb613cf</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>