Manager and Mac OS Sequoia 15.0.1

Upgraded Mac to Sequoia 15.0.1
Manager version 18.10.35 wont load with below error

I downloaded current version 24.10.8.1879 and it wont run with error you cant open this application as not supported on this MAC

Can anyone help please?

thank you


Translated Report (Full Report Below)

Process: Manager [4004]
Path: /Users/USER/Desktop/Manager.app/Contents/MacOS/Manager
Identifier: io.manager
Version: 18.10.35 (1)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-10-10 10:16:39.2067 +1100
OS Version: macOS 15.0.1 (24A348)
Report Version: 12
Bridge OS Version: 9.0 (22P353)
Anonymous UUID: 2DC9752A-4750-35E6-161C-4EF548E3DAC0

Time Awake Since Boot: 1500 seconds

System Integrity Protection: enabled

Crashed Thread: 0 tid_103 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [4004]

You are using Manager version from 6 years ago. Upgrade to the latest version from https://www.manager.io

thanks for your reply - but i did download the current version as explained in my original post and it says not supported on this mac

You probably still have an Intel-mac rather than a Apple Silicon one (M1, M2, M3). The big blue free download button downloads the Silicon one, but below that button is a link to the Intel one.

For some reason the link to the Intel version does not show (@Lubos ?)

Use https://github.com/Manager-io/Manager and download the x64 not the arm64 version

@Lubos it actually shows but below the Windows download and no longer under the Mac one, see

Please correct as it is already not ideal but this even makes it even worse.

Oh thank you all so much — ive downloaded that onne and it installs ok…however it has not picked up my original install so not sure how to get this to show my business name to open…

If you use a Mac you are supposed to drag and drop the Downloaded file in the applications folder where it would ask if you want to overwrite the existing one, which you obviously would do.

You can always import your backups you have of the businesses into the fresh install. Note that you can then no longer open them in the old version.

ok thanks but i dont see Manager listed in my applications folder – it is on desktop - I dragged. the new version onto the one on desktop and it asked if i wanted to overwrite which i did --but when i start it my business is not there…

yes only problem is back up is 1 month old…is there any other way please

If you searched the forum you would find answers, so next time do not expect a further answer to this.

On the Manager homepage on the bottom-left you would see a link to the business data folder. In your case you may need to change the folder to where they are actually stored. For older installations the location would be

Documents/Manager.io

So change it to that folder.

i actually did look at some of the guides – i have no files in documents/manager.io folder and i have enabled seeing hidden files…

If you know the business filenames (you should as you made backups) then you can search in finder for where the originals are and change to that folder.

thanks - I do have those but the latest is a month old…so theres no other way but to use this back up please

If you search in Finder for .manager you will find all the business files on your Mac

thank you for replying

the most recent .manager file that i find in finder is 24 August 2024

I used Manager last week but did not back it up - is there any way to find the files from last week
please?

The date is not important, what is important that those files are not where you saved your backups but the folder that it was stored in as active working files. So you use Finder to find .manager files and their location. Once you find a location then set your Manager default folder to that one which never should be the folder where you backup your business files.

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