App Crashing (Help)

1

Hello,

I havent had any major issue with manager IO previousely until i updated the app to the version: 24.4.8.1419
Eversince it is constantly closing alone and giving this error:
Translated Report (Full Report Below)

Process: ManagerDesktop [2986]
Path: /private/var/folders/*/Manager.app/Contents/MacOS/ManagerDesktop
Identifier: io.manager
Version: 1.0.0 (1)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-04-22 12:15:20.8432 +0300
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: E35D6729-9B01-FB67-0815-9866A256FC1F

Time Awake Since Boot: 14000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00006d192a1eba40
Exception Codes: 0x0000000000000001, 0x00006d192a1eba40

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [2986]

3

one more thing please, to update the app shall. go to official website and download or is there somwehere on the app to update?

4

Yes, there is no automatic update function. If you want to be up-to-date then you need to subscribe to the Cloud version, which always is the latest. Otherwise update whenever you can by downloading and installing.

5

I updated the app yesterfay, eveything seemed fine, toda it started crashing again with this error:

Translated Report (Full Report Below)

Process: ManagerDesktop [755]
Path: /Volumes/VOLUME/*/Manager.app/Contents/MacOS/ManagerDesktop
Identifier: io.manager
Version: 1.0.0 (1)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-04-24 06:58:26.1807 +0300
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: E35D6729-9B01-FB67-0815-9866A256FC1F

Time Awake Since Boot: 200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000614fda384940
Exception Codes: 0x0000000000000001, 0x0000614fda384940

6

Unless this can be reproduced by more users, then it is something specific to do with your computer rather than being a general issue.

Also, if you are using Mac with M1/M2/M3 CPU, then try to download and run ARM64 build of Manager.

It’s not published on our website but you can download it from: https://github.com/Manager-io/Manager

ARM64 build avoids virtualization for X64-64 apps which is where this crashing could be coming from.

7

  1. You must use https://www.manager.io/download and download the required file. Note that Manager requires Mac OS X 12 or newer (your earlier report showed OS Version: macOS 14.4.1 so should be ok)

  2. Once downloaded click on Manager.dmg and drag and drop the Manager icon to the applications folder (see screenshot). Click REPLACE the old file (do not keep copy of the old one).

Screenshot 2024-04-24 at 06.50.53
Screenshot 2024-04-24 at 06.50.531652×346 65.6 KB

  1. Open Manager from the applications folder

  2. Import the businesse(s) from your backup