how i can make backup in trial mamager?
see the guide
Backup, restore, import, and transfer businesses
Choose the customer service portal link
and choose download there
I assumed that.
Have you tried doing as suggested in my first post
Do a screen capture showing what you are doing and how it is not working. Login to the forum and post the images
Hi @elabsawy, what browser are you using?
Try Firefox or Internet Explorer and see if it works…
it appears it may be a bug, check
(basically, try another browser)
Or refer here
As it’s just been moved to bugs (but not this thread, because you really haven’t provided enough info —like browser version etc)