When sending ‘sales invoices’ I have always cc’d our own email in so I get a copy to my own inbox when the client does.
We haven’t received a copy of sales invoices to our emails for 4 weeks now and we have had clients also say they aren’t being received.
We have added to safe sender list / white list and also advised our clients to (for email@example.com).
We need urgent help.
NOTE EDIT: have seen that there is now an update so have ticked in email settings to receive a copy to our email rather then adding our email address when sending sales invoice but still not receiving