DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Emails not being received


#1

When sending ‘sales invoices’ I have always cc’d our own email in so I get a copy to my own inbox when the client does.

We haven’t received a copy of sales invoices to our emails for 4 weeks now and we have had clients also say they aren’t being received.

We have added to safe sender list / white list and also advised our clients to (for no-reply@no-reply.io).

We need urgent help.

NOTE EDIT: have seen that there is now an update so have ticked in email settings to receive a copy to our email rather then adding our email address when sending sales invoice but still not receiving


#2

I don’t see any issue at our end. The system reports emails are being successfully delivered. Perhaps try sending yourself copy to another email address (e.g. Gmail) and see if you start receiving those emails. If you do, then you need to inquire with your current email provider. They might be silently dropping emails from no-reply.io domain.

The best way is to use custom SMTP server. That is not to rely on built-in one. It works but custom SMTP server will work even better.


#3

Thanks Lubos. I’ll send to an external email and see if i still have the same issue. Clients have been saying for a few months they are not receiving and its only of late that I also have stopped receiving. Will keep this thread updated :slight_smile:


#4

Hi again @lubos

have had no luck receiving this same email. Tested sending to an external email and receiving it ok. checked webmail - the email doesn’t reach the server at all. I have contacted my SP (westnet / iinet - grrrr) who say the issue isnt on their end. Doesnt seem to be an issue with my ‘mac mail’ as its not getting to webmail/server.

Any other suggestions?


#5

You don’t mention whether you’re using the built in mailer, or using the custom SMTP server. I strongly recommend using the custom SMTP server, due to the fact that many (if not most) ISPs have policies that make sending email from dynamic IP address blocks problematic. Try setting up the Custom SMTP server with exactly the same credentials as you use in your email client such as Outlook or Thunderbird. If it works with an email client it will work with manager.


#6

Hi @Bazza338

Thanks, that actually worked using SMTP (with SSL selected as well).

The only issue now is i have Send a copy of every email to this address however i am not receiving the email copy. If I cc: that same email address when sending the email to client, then I receive it ok.

Any thoughts on why its not being received when ticking ‘send a copy’ in email settings?

Jen


#7

The only thing I can think of is that you might have a slight misspelling in the email address (for example I’ve accidentally typed a “,” instead of a “.” and wondered why the mail wasn’t working).