@Greg_W, comments like “This has always worked for me,” or “I don’t understand…” will not get you anywhere. Actual bugs with Manager’s email function have been very few over the years. None has been revealed for many months. And no changes were made recently involving email.
More typical problems have been errors related to generation of PDFs that will be attached to emails. But that is not your problem.
We hear a story like yours every few weeks on the forum. A user insists everything is perfect at their end and that nothing has changed except Manager. Yet they cannot say what their prior Manager version was. Often, they have not used the email function within recent memory. And they have not followed the troubleshooting Guide, so they furnish little or no information to help others help them.
It is exceptionally rare that the Manager program turns out to be at fault. Problems usually originate with changes at email providers, even when they insist (as in your case) they have done nothing. In some cases, regional providers like yours are actually reselling someone else’s service, and they don’t know changes were made. We see conflicts between SMTP hostname and credential instructions on their web sites and what they tell customers via telephone. We see issues with multi-level authentication users were unaware of and authorization problems for so-called less-secure applications. Frequently, after several forum members offer suggestions, the thread just goes dead, with no indication of whether the user’s problem was solved or not. This last happened just over two weeks ago.
Your email provider’s basic setup instructions on their web site have not been updated in almost 2 years, a suspiciously long time for nothing to have been modified in today’s fast-changing world of cybersecurity. They specify an SMTP port (465) Manager has not supported in years (if ever). You said your hosting server name was changed just months ago, but it now matches the format VentraIP was showing two years ago. They also provide conflicting information in a troubleshooting guide, raising further doubt about the quality of their information.
Meaning no disrespect, those discrepancies cast doubt on your initial claim that you have been using port 465 and everything has been working well. It is entirely possible (not knowing your exact history) that you have not sent an email since Manager’s internal SMTP credentials were removed in July 2019 and private credentials were required. That would mean you did not know your setup wasn’t working. We just do not know the exact circumstances of your situation. And you acknowledge you do not remember with certainty.
I assure you, if there was a bug in Manager causing what you describe, thousands of users would be complaining—loudly. But you are currently the only one. I recommend tracking back through your entire chain: internet service provider, domain provider, email host—whoever is involved in the process of getting your emails out into cyberspace. (Sometimes, that is a single stop, but sometimes a much more complex chain than people realize.) Don’t let them pawn the problem off on someone else.