DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Email Issues


#1

I’m having problems sending emails from Manager.
This can be for sending Invoices, or for sending reports. It looks like email in general does not work, and I cant seem to troubleshoot or track the problem.

We run the Server Edition on Amazon Web services, and Gmail business services for email.
I’ve checked :
-> Amazon services are up and running.
-> Password is correct in Gmail, logged out and back in again from web browser.
-> Amazon Security Groups allow ports 25, 465, 587 in both directions.
-> ssh into Amazon server and successfully tested those ports by telnet’ing to Gmail testing each one.
-> the username and password in Gmail are the same as in Manager.IO Settings.
-> have tried using different email accounts in Manager.IO
-> backed up and restored business file

Not sure what else to try?!

Desperately need this fixed as we have not been able to invoice our clients for just under a fortnight.
John.


#2

Are you using custom SMTP server? If so, what SMTP port are you using?

If you switch off custom SMTP, can you send emails?


#3

Thanks lubos for responding,

Yes, we’re using Gmail business services for SMTP.
It’s weird, I changed the custom SMTP server settings to use port 25, SSL, and SMTP authentication - it now works!
This combo did not work earlier. Perhaps Google changed some of its GMail security settings for external apps?

John.