DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Email function not working


#1

Hello,
I upgraded manager to receive the benefits of email tracking and my emails just wont go through.
I sent a test message to myself and it appears in the log as not viewed but it just will not show up in my inbox.
Any thoughts?


#2

I checked the logs and it looks like Yahoo will not deliver emails to you from Manager because you are sending it from @yahoo.com email address but using non-Yahoo mail server which Yahoo considers suspicious.

See: https://help.yahoo.com/kb/SLN7253.html

The solution is to either send emails to customers from default email address no-reply@manager.io or use custom SMTP server.

There will be some changes in Manager which will restrict email function a bit so there aren’t these deliverability issues anymore. Users will be encouraged to use their custom SMTP servers or settle for sending emails from no-reply@manager.io email address only.


#3

Thanks for your response. Obviously if i use the default address they will not be able to reply directly to the mail. I’ll will have to check out SMTP server because I am not knowledgeable in that department. Thanks again.


#4

Could you guide me in how to set up SMTP?


#6

Do you have SMTP server details? If you have, just check Custom SMTP checkbox in Email settings and enter information such as host/port/username/password etc.