Email counter and tab bugs

  1. The counter window for the Emails tab in the left navigation pane has disappeared:

Screen Shot 2021-01-26 at 4.02.30 PM

  1. The tab is no longer activated upon sending of the first email. So there is no longer any management capability.

  2. The Delete button has been deleted for views of an email.

Are these changes intentional or accidental? I am not sure when they occurred. But I first noticed them all in v21.1.53.

It’s also missing the counter button on 21.1.47 but there is a delete button on the view screen.

Im using 20.10.8 and there is no counter - but the delete button exists

Manager v21.4.88. Server Ubuntu 20.04 and macOS Catalina no delete buttons for emails found. Also, wonder if the request for bulk delete has been reviewed.

What are you referring to?

@Tuth please search the forum, you will notice someone asked for a bulk delete option for emails: Bulk email delete

I just would like to know where the delete “button” is @clive refers to as as for now I have not identified a way to delete emails.

Then discuss it in that topic, not this one.

Both are related to deleting emails, and you would often say do not go back to old entries like 2019. There is no need to pick on me.

I am not picking on you. I only asked what you were referring to, since there was no reference to Bulk Delete in this topic until you introduced it.

is there an update on the delete button?
Currently it is not possible to delete emails because the email button is not there.

When anything changes, it will be announced in this topic.

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In the latest version (21.7.48) I’m abandoing Emails tab and merging it with History.

If you go to History, your Create, Update, Delete and Email actions will be shown on the same screen but you can filter by action. For example, you can select Email action in top-right corner which will give you email log only just like Emails tab.


The advantage of this approach is that when you view history for a transaction (e.g. invoice), you will see when the email has been created, updated, emailed etc. on the same screen. It just makes sense for Email to be part of history.

As for deleting individual emails, I’m not planning to support this just like no support for deleting individual history entries. However, I could implement some kind of Purge mechanism. E.g. purge all history older than 1 year (or whatever age you specify).

Currently the only way to purge history is to create a backup without history.


Email as a TAB was able to be accessed by users, but with it merging with History, I can not find how to allow other users to access it with out giving ‘full access’

A case use is for example, a user who is responsible to send invoices can later double check in the emails tab that it was sent if they have forgotten if they did it or not, where as now have no way of checking it.

The issue with Emails tab was that restricted users if given access would see all emails. For example, user would not normally have access to payslips but could see emailed payslips. Or emailed financial statements.

I think the solution is that restricted users can view History only for the tabs they normally have access to.

For example, if user can see Sales Invoices, they could see history (including emails) for sales invoices only. Not for everything.

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Great solution - looking forward to it.

Not sure if I understand this well. So we will not be able to delete history entries nor emails?

@eko, I’m thinking to implement some kind of purge mechanism that will allow you to bulk delete all entries in history older than XYZ months or years.

But we use history to undo errors we made at some point or correct errors made by others.

I’m not really sure what is the problem. You do not have to purge history ever.