My manager accounts go back to 2013. I have one particular customer I have invoiced and received payment from since then.
In September 2016 I invoiced this customer £768.00. I have just received full payment and entered it against the invoice.
However I notice that back in September Manager added a credit of £0.38 (38p) to that customer’s account as an “Automatic payment using available credit”.
When I look at the credit allocation report the £0.38 is shown as a ‘Customer - opening balance’.
But I’ve never set up an opening balance for this customer (none shows in the edit customer record) and anyway the customer was setup in 2014 and no earlier invoices show an opening credit.
So where did the credit come from and more importantly can anyone suggest how to get rid of it as it is now rendering all my balances for that customer out by £0.38?
I’d be grateful for any advice. With thanks in advance.