As, I only enter payments (or receipts) individually against invoices as they appear on my bank statement, unless I make a typo, or miss a step I can’t see how there shouldn’t be any money left over for credits.
This particular invoice hasn’t been paid for as yet but it’s showing that it’s been paid for using an available credit.
When I click on “View” I find the following information:
I’m assuming from this that at some stage, I must have allocated a payment of $290 to an incorrect account or have done something else to cause the issue but just can’t understand how I can find out where such an error could have been made.
I should mention that 90% or more of my sales are to “one off” customers so I just lump them all into a single “Cash Sale” Account and add the individual customers’ information in the “Billing Address” field and this has been working fine for me until the Auto Allocation “problem” raises it’s ugly head.
Hopefully I’ve been able to explain the situation clearly enough for you to understand what’s driving me nuts and look forward to hearing back soon with any advice.
(I’m currently running Desktop Version 17.1.92)