Blank window on macOS Monterey 12.1

1

I’m seeing something similar to Manager not opening in version 22.1.62.

After printing an invoice to PDF, Manager crashes (Manager22.1.62_crashreport.pdf (1.4 MB) - rename to txt!). I do this by clicking the Print button and then using the PDF drop-down in macOS’s print dialog. I can’t use Manager’s native PDF export option because it doesn’t handle my logo SVG image; it shows “Unsupported file format” in the PDF instead.

On starting Manager again, it shows a blank window. Thankfully, after several minutes the business selection page is displayed, after which the application seems to work normally.

I experienced the same in an older version (don’t know which). Upgrading to 22.1.62 fixed the issue immediately (no blank screen). When encountering it again in 22.1.62, copying Manager.app from the dmg again didn’t fix it, however.

2

Your crash report is corrupted so could not read it. Please show a screenshot of the screen after the print button was selected, i.e. the one with the preview on the left.

3

I mentioned you need to replace the .pdf extension with .txt. The forum doesn’t allow uploading .txt files.

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4

Just upload the screen image using the forum tools would make it simpler and easier for forum users to see

5

@brechtm, how large is your logo graphic file? The limit is 250 KB. Also, have you tried different file formats? The most trouble-free is PNG.

6

It’s only 12KB (it contains no bitmaps), and can be further reduced to 2KB. For this use case, I think a vector format such as SVG makes sense. Note that printing to PDF used to work fine in older versions of Manager/macOS.

7

Using the compressed SVG, the “printed” PDF also shows “Unsupported file format” instead of the logo. Setting the logo back to the original SVG file, Manager no longer crashes on PDF print!

8

There is no benefit using SVG when saving as PDF. Just convert it PNG and you will have a crisp logo. SVG is good if you want to scale images without loss.

9

You may think that. But rather than defend your opinion, you might try the suggested remedy known to produce more reliable results.

10

I’m sure using PNG images with Manager might be more reliable. I’m happy with the SVG logo again working with the print to PDF option, even if native PDF export doesn’t work.

I just wanted to report this bug here. It’s up to the developers to decide to fix it or not, of course.