Backup import freezes, Server edition

1

Hello everyone,
I’ve just installed version 23.3.10.681 on my server, it’s a trial version now. And I can’t import my business backup file there. It freezes on 100% uploading and then nothing happens.

What I’ve tried:

  • Considering that the original backup file was from the 22.12.29.575 version, I downloaded the new Manager 23.3.10.681 on my Mac and made a new backup file from there. The server edition freezes with this new file also.
  • I made some changes in the database using 23.3.10.681 version and made a backup file again. The server edition freezes with this file also.
  • I made a test business on Server edition, made a backup file, deleted the business, and then imported one from a backup file. Such import was successful, and the business was added.

Could you please advise how can I fix it?

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2

Depending on how big the file is it can take a while for it to import.

3

The file is 2 MB.

4

That’s nothing. What about changing the file’s name to e.g. just WF?

5

Didn’t help – also freezes :slightly_frowning_face:

6

I’m out of options. Maybe @lubos could have a look at the file? (Wait until he responds).

1 Like
7

Maybe it has something to do with it being an “Evaluation Version”.

Could you try again after entering your product key?

8

Although I do have this theory, I understand that trial functionality must remain the same except for software updates.

9

The activated server license functionality will remain the same after the maintenance contract expires. You only get updates if you have a valid maintenance contract.

If you update the server program without a valid maintenance contract, you are back to an evaluation copy.

Good news is, you can either roll back your installation to the last legally owned version – provided that you have backups compatible with that, or – alternatively – renew your maintenance contract using your existing key and that will be at 50% discount.

For more details please see this page:
https://www.manager.io/server/pricing/

10

Hello @Tut,
Perhaps you can help me with this problem based on your experience?

11

I am sorry, but I cannot.

12

I see. Dear @lubos, could you please suggest, if this may be a problem with a trial version? It’s crucial for me to continue using Manager on my server, but I can’t resolve the import issue now :worried:

13

Resolved:
There was a problem with our server. Large files cannot be downloaded because of its settings. After we fixed it, importing worked as expected.

14