I have seen similar postings about ‘Unsupported File Format’ but not this one. When emailing the document or PDF creation with the PDF button the Business Logo is replaced with ‘Unsupported File Format’. This occurs with Invoices, Quotations, Purchase Orders and maybe more. I haven’t checked. If …

Try with .Jpg file instead of .png

[image] penguin3d: The Logo is a .png - 566 x 130 pixels and 20.1Kb See [image] Missing Logo on emailed invoices My only suggestion is to reduce the image size. It is currently 500 x 500 pixels. PNG files can vary in size, depending on the image processing applied …

Resized to 200 x 46 - 6kb Changed colour depth to 8 bit. Made no difference.

1st try with .JPG file and check. Most probably your problem will solve.

As I said above ‘Images must be .png’ Manager will NOT load a .jpg

Bro. I already use JPG file and works fine. [Logo error] Which Manager version you use?

20.10.93 Server Edition I have tried a .jpg and it will not load. End of Story.

Maybe updating it to today’s Manager Server version 21.6.33 would be a good idea?

Thanks eko. I didn’t know that there was an update. Haven’t been using it for very long. I will do the update tomorrow.

'Unsupported File Format' with Business Logo

Patch June 18, 2021, 6:39am 3

See

Topic		Replies	Views
Missing Logo on emailed invoices	5	613	August 24, 2022
Logo causes issues in PDF	3	376	April 1, 2019
Business Logo	8	1600	May 29, 2015
Company Logo not appearing in PDF	7	2388	May 18, 2019
Adding business logo	8	1386	March 26, 2015

'Unsupported File Format' with Business Logo

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