Unable to connect to the remote server

1

Hi. I have been using the desktop edition for some time now without any difficulty in sending emails. Recently I downloaded the desktop edition again, to make sure I had the latest version. Since then I cannot send emails, without getting the error message as above.
I contacted my service provider in case my emails settings were incorrect. The service provider tested for incoming and outgoing mail and not a problem. I also have no other difficulty in sending emails, other than from Manager.

Has there been a change to the Manager settings?

Appreciate your assistance, so invoices can be sent.

2

So I assume you are using custom SMTP server, correct? If so, what port are you using to connect to SMTP?

3

Hi , Thanks for your reply. Checking the email settings page, I am not using a custom SMTP server. My service provider states the outgoing SMTP (unencrypted) port is 25

4

If you are not using custom SMTP, could you try to email some report such as balance sheet to see if it goes through?

5

Hi, tried to email a balance sheet as suggested. When the button to send email is pressed the error message “unable to etc” appears?

6

Can you show screenshot of what exactly you see on the screen when sending email fails?

7

Hi Lubos,

Thanks for your email, I was wondering how to send screen shots. Find
attached screen shots and Service provider server settings.

I look forward to your reply and comments.

Regards

Bob

1013×768 58.1 KB

1002×738 49.9 KB

741×541 59.7 KB

8

Could it be that you have a firewall and it’s preventing Manager from connecting to the Internet? Try different computer if it makes any difference.

Then try different computer and different internet connection.

9

Hi Lubos,

You are wonderful. I checked the firewall settings and found for some
reason the program access was denied. Having reset the firewall to
allow, I can now send emails.

I am so grateful for your suggestion, as I was starting to wonder what
else to do. I will put that into my computer “experience” bank, should a
similar problem occur in the future.

Once again - THANKYOU

Bob

10

Hi, I have the same problem except that turning off the firewall does not solve it.

I tried setting up the email through custom SMTP, and the test email works but I can’t email an invoice, I get the “Unable to connect to the remote server”

Any other clue as to what it could be?

Thanks,

Claire

11

@claired, upgrade to the latest version from http://www.manager.io

12

Thanks @lubos , I should have thought of that, it worked :slight_smile: