Some of my customers informed me that they cannot “View” the sale invoice e-mailed to them. They are getting the following message: This site can’t be reached
127.0.0.1 refused to connect.
Try:
ERR_CONNECTION_REFUSED
I suppose that some aggressive spam-blockers or anti-virus programs do not like Manager invoices? Or is there something else going on?
MacBook - OS Ventura 13.3.1 - Manager version 23.5.822 - Local
The word ‘some’ says that it’s not a Manager but an IT problem.
None of them would ever be able to connect to your desktop machine which is on IP 127.0.0.1 You will have sent something email to a customer with a link to a customer portal. For desktop versions that does not work.
Read the guides at https://www.manager.io/guides/36411
and Note
Notes
In the desktop edition, all features described in this Guide work, but only on your computer. A customer visiting the hyperlink for the portal would not be able to access it.
I think something should be done about this though.
I’m placing this one in ideas.
What exactly are you putting into ideas, @Ealfardan? You can’t add a live connection to the desktop edition. Nor can Manager ever overcome IT problems on the user’s end.
The desktop version does not support a customer portal, so email (without using the “obsolete pdf”) is no longer functional.
Lubos has said he will add a solution such as emailing the invoice/payslip directly instead of attaching a pdf document containing the invoice/payslip. The functionality is also useful for those who want to send their documents directly to their clients rather than forcing them to goto their website to see the document.
Having an idea thread to record the idea makes some sense imo. Particularly as a related thread is locked Emailing of reports - #16 by lubos
I would agree with you, @Patch. But given the evolution of this thread, it wasn’t clear what suggestion was being endorsed.
Yes, but the PDF attachment is an obsolete feature and if nothing is done about this, emails will be pointless for Desktop edition.
So, @Ealfardan, exactly what are you endorsing? I still cannot tell from the thread.
If you remember that PDF attachments were the norm but since PDFs were moved to obsolete features, emails now don’t send attachments by default and instead gets a link to the document.
This link doesn’t work with Desktop edition emails for obvious reasons.
And since the Desktop edition should in theory do everything except multiuser support, I believe that something has to be done to enable sending of documents.
That was the entire reasoning behind putting this in ideas. 
Thanks. I definitely agree it would be good to be able to email directly from the program.
I know this is an older thread, but I support what @Ealfardan says. In fact, without the PDF email availability, the software becomes more of a burden, than anything else. It took me 3 times as long to send out the NFP’s invoices this year, than last.
I’m being told it’s no longer time effective and to find another software or go back to the old ways o_O
It’s frustrating 
Just checking in, I haven’t updated for a while but before I do I need to know if you can send invoices via email while using desktop version?
Thanks
Using the “obsolete” pdf generator you can.
The replacement for it is not yet available, hence this thread is still in the ideas tagged group.
Thanks for the response. How do I do that? I’m nervous to update as I really need to email invoices. Thanks
There will be no replacement for the PDF generator, you need to use the Print function and save as PDF. Then you can attach that to an emaii.
As for emailing from Desktop, this is still in the ideas category and as with all posts here will be cleared once implemented.
@Janine , you do not “need” to use the print function.
Go to settings>obsolete features>internal pdf generator and enable it (version 23.7.27.928)
It still works.
I am aware it still works, we are still using it ourselves but do not expect any more support. @Janine before experimenting just create backups, make sure you note the Manager version you are using so you can download that one and reinstall if the new version has messed things up.
That is not my understanding, which is why this topic was put in the ideas category. Lubos has previously said the replacement will allow emailing documents from Manager (but likely not in pdf format).
Guess what a PDF generator does?