Summary page not showing including account totals when specified period is selected

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I’m trying to switch to Manager and have started by manually recreating the 2023 year’s finances as a test and plan to add subsequent years’ transactions after auditing my accounts to make sure everything in 2023 was input correctly.

While comparing the totals listed on the summary page (with 1/1/2023-1/1/2024 selected as the specific period) with the account totals in my old accounting software I noticed that multiple accounts are not showing a total on the balance sheet at all. This is specifically on the Summary page.

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I can click on the blue dash and see that the transactions are in fact showing in the individual accounts and occured in the specified date range. The issue completely resolves if I uncheck the option to show balances for a specified period, but of course this band-aid only works for now because I haven’t input any transactions in subsequent years yet.

The other reports seem to work correctly, for example a Balance Sheet or Profit and Loss Statement report for that date window works correctly. P&L as an example correctly showing an income account:

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Because these reports are working correctly, the issue seems to be specifically in using the Summary page, perhaps with how I have set it up? I just have the custom date range selected in the settings.

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I’m using server version 25.7.29.2536 which should be current. I’ve searched the forum high and low and only notice others with a similar issue while using more advanced features or because they have money in Suspense. The issue is no different when I check the box to report on a cash basis, and i’ve tried different specified periods with no improvement.

Additional question-What’s the best way to check specific account totals to audit/reconcile all of this accounting that i’m manually inputting? I used to live and die by Wave accounting’s (Account Balances) report but that report type doesn’t seem to exist in Manager and I’m hunting around a lot to do the same thing. Certainly there’s a better way.

Any insight as to what I’m doing wrong would be greatly appreciated, I look forward to this monumental switch and appreciate all of your help here.

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I can’t tell you for sure on the first issue; however, have you tried shutting Manager.IO down, and reopening it? I know @lubos has mentioned having some things on the Summary not re-calculate in real-time, so as to avoid bogging the software down, and (in desktop version), I have noticed that sometimes when I enter things, they don’t affect the Summary, until I close Manager and re-open it.

Question: is that Profit and Loss Statement on cash basis? It doesn’t look like it, but…

Your second question: the best way I’ve found, is to go to the summary page, click edit (like in your picture), and uncheck all the boxes, including “Show balances for specified period”, this should now be summarizing all of your entries for all of time.

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Now, click on the balance for the account you want to check, and it should show you the ledger (list of all transactions) for that account.

Alternatively, for accounts that have function tab - accounts receivable/’Customers’, accounts payable/’Suppliers’, ‘Special Accounts’, ‘Bank and Cash Accounts’, etc., you can go to the function tab, and click on the balance in an account, and see the transactions that make it up.

Welcome to Manager.IO, it’s a great software; it has a lot of functionality available, but it takes a little bit of savvy to make it work; I believe it has a great API (I haven’t gotten to using it, yet), and it’s ‘Batch Entry/Update’ is very good, once you learn the data formatting, but it doesn’t have a lot of pre-made automation or integrations (as compared to ones like QuickBooks or Xero).

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This would be a bug in Summary screen then. Summary screen using a trick to save some work but it should still display correct balances in real-time under all circumstances.

Regarding the trick to speed things up, I’m not comfortable with it (it’s too complex) and have better more elegant idea so I will be rewriting it which would solve that bug as a side effect.

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Great bit of troubleshooting advice there, with this server edition I didn’t even think of the old “Try turning it off and back on again” which is usually a good idea when anything isn’t working right. I’ve been under the assumption this whole time that I’m the problem so I hadn’t thought of that. I just did a restart on the server and it seems like it did populate the correct numbers, very interesting. If I needed to do that on a regular basis, I think that would be an issue unless I can automate it which seems a bit messy.

That report was not in fact on a cash basis, but actually at this point I don’t think there’d be a difference because I’m not yet using any account or transaction types that hold out and wait to settle.

I appreciate the insight for checking account totals, I think that’s a good technique however I will continue looking for a faster way to quickly compare totals between my old and new accounting software. In both quickbooks and wave I was able to look at an overview of balances on every account on every type in one place, with no extra clicks required. At a glance I could go down the list and confirm everything was correct which was helpful in this stage as I’m initially entering so much data and validating my batch operations. Perhaps I could dive into custom reports to build something like that. In QB of course that’s a function of the chart of accounts page but Manager handles that quite differently.

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Just to report back, it does seem like restarting the application on the server did in fact allow the summary page to populate correctly.

I’ll be interested to see what solutions you come up with, highly appreciated!

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If you’re looking for a list of all transactions, at the bottom of the ‘Summary’ page, there is a button named ‘Transactions’, if you click it, it will show you all debits and credits, for all of time. If you’re just looking for account balances, then the summary page would be the place for that, if you want to see individual sub-accounts, like bank accounts, then I understand that would be a frustration, as I don’t know of a good way to see that, without clicking into control account balances.