STP lodgments

1

Is anyone else having difficulty lodging there STP report on SingleTouch.com.au?

I have updated to the latest software 19.12.10 and have updated the singletough localization as of today (24 December 2019).

I generate the file and go to lodge a CSV and get the following error.
Field with names [‘Branch ID’] at index ‘0’ does not exist. You can ignore missing fields by setting MissingFieldFound to null.

I can get around that by Inserting a field in the file then I get
Field with names [‘BMS ID’] at index ‘0’ does not exist. You can ignore missing fields by setting MissingFieldFound to null.

Equally I can get around this error by inserting a BMS ID field but then I end up with

“There is no Product ID supplied in the uploaded file. Please make sure
you have supplied a Product ID in the upload file. Contact your software provider.”

Now I am lost and have no idea what is going on - the upload has worked well for the last couple of months so I am not sure what is going on now,

Any help would be appreciated.

thanks

Tom

2

At singleTouch.com.au use “Single touch lite” not “Single touch portal” as Lubos has not registered Manager with the ATO for STP

3

Must be having blond moment that worked. Thanks

Tom

4

Hi

Not having that sort of trouble because I can’t actually view my STPR in order to save the csv file and lodge . When I go to view the STPR it closes Manager and this has been the case for 2 weeks because I have received no response to my query .
But like you in the past having got over the usual formatting hurdles , lodgement seemed to work well enough .

Adrian