Hello,
I am using the current latest version of manager.io (23.1.20.597), and for some reason, some of the fields in the STP worksheet won’t populate. In particular:
Entity ABN
Employee TFN
Date of birth
Basis of employment code
I have checked the fields in Employees (and in Settings → Business Details) and they are populated there, but for some reason the STP Worksheet won’t pick them up. The fields are blank, and so are the fields in the CSV dump. I have tried all sorts of things such as clearing out Entity ABN, then going back in and putting the data back in. I have also tried creating new employees and re-generating the STP worksheet, as well as trying a new payslip. Any help much appreciated.
Thanks for the reply, Patch. Please see the following screenshots showing test employee details, payslip, and the STP worksheet. You can see I have the TFN, DOB, Payment Basis entered in the employee details, but they aren’t appearing in the STP worksheet.
Many Thanks.
Strange
I’m running Windows 10 64 bit relatively current however I have not allow Microsoft Edge Webview2 to update for awhile.
What operating system are you running?
I am running Windows 11 x64. But I also just tried it on Windows 10 using the same company file, but have the same problem. (I also just tried installing an older version to see if any different, but this older version won’t let me open the company file as it detects that it has been last opened by a newer version).
I don’t know if this may somehow lead to the cause … prior to having this latest version, I was using quite an old version (21.6.33). It only supported STP Phase 1. I then upgraded to the latest version (23.1.20.597), and it automatically upgraded to the STP Phase 2 worksheet. Could I have skipped too many versions, and this has somehow caused an issue? Note, I have since (ie after upgrading) deleted the employee, payslip, worksheet to re-do them from scratch, but the fields were still missing. Note also that the “Entity ABN” is also missing, I’m assuming this is meant to populate it from Settings → Business Details.
To isolate the problem, I’ve deleted another employee so just the Jane Doe one is there. I have also added a fake email address in case the absence of that was somehow causing the issue. It didn’t help.
See below for the screenshot you requested, showing Jane Doe as the only employee.
Jane Doe Employee UUID: 37e86be9-e63c-4a37-98ac-ca5d4fe78314
STP Worksheet UUID: abfc575a-eeb2-4e63-9a06-e50ed199d013
Many Thanks.
I just tried a new test business, and it worked perfectly fine. So there must be some issue with the file I guess … any further ideas with getting it to work?
Many Thanks.
I have just tried deleting all employees, payslips, payslip items, related super liability & wage expense accounts, STP worksheet … and recreating it all. Unfortunately still no good…
Oh sorry I misunderstood. Looking under Settings → Custom Fields → Classic Custom Fields, there are a number of them there. Funnily enough, none of these appear in the working test business, only in the real business file. See screenshot below. I don’t think I created these custom fields myself manually (except the last three entries shown in the screenshot, I probably did years ago).
UUIDS:
ABN: 0fba87ee-0386-401a-8d1f-302313b663f4
Tax File Number (TFN) : 8067ce2d-6a48-45f1-a5a9-5e2d923e9cc7
Date of Birth : f6859bbb-1736-4e60-81f2-2703a9ea4686
Payment Basis : 6b837666-1039-4cfc-948b-5c36b30682c2
Considering the working test business file doesn’t have these entries, should I try deleting them from the real business file?
Is it possible the upgrade script was removed from later versions? I had skipped straight from a very old version (around 2 yrs old) to the latest one.
