Saving invoices as PDF files

1

I’m encountering an issue with saving invoices as PDF files in Manager (version 25.3.5.2142) on Windows 11.

When I click on “Print” and choose “Save as PDF,” the file appears to be saved, but after I close the Manager application, the PDF file disappears or I can’t find it anywhere on my system.

It seems like the file is not actually saved to a permanent location. I don’t get the usual prompt to choose the file name or location. I just click “Save” and nothing else happens.

To solve this, I tried using “Print using system dialog (Ctrl + Shift + P)” and it worked correctly — it asked me where to save the file, and the PDF remained on my computer.

Is this a known issue with the built-in PDF export? Or is there a setting I need to change?

Thanks in advance.

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2

Update to the latest version and try again?

Also it is difficult to follow the screens - it would be best to show them one by one and explain what you did/clicked on

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4

Hi @Mohamed_Abd_Elazeem,

According to the video you just shared, Manager has done it’s job by referring you to the browser’s print function. Everything that takes place after that is handled by your browser and then by Windows and it’s anti-virus.

I suspect that if you check your Antivirus software’s deleted files (whereever that might be) or Windows Security > Protection history you might find those PDF files listed.

5

Saving invoices to PDF in Windows on desktop app.
Maybe you are not saving the PDF file when it is showing in PDF Editor/reader before closing the PDF editor? Your PDF editor should ask you if you want to save it on closing your PDF editor, if you have not chosen to save it before hand. When saving files/ PDF files, Windows opens the normal file saving window where you name you file and select the folder where to save it. I use “Microsoft Print to PDF” when saving my invoices which bypasses opening the invoice in your PDF editor, goes to the “save as” window direct.

6

Hi, Experiencing the same problem/issue.
Updated Adobe Reader to latest version - no change. Windows 11 is the latest version.
The manager version I use is a 24 edition as I did not need the new changes but to prove the point the latest version is now installed with no change to the issue.
Have checked all the proposed ideas and there are no logs of the file being removed by other software. There appear no specific entries in Event viewer and removing Microsoft Print to PDF has no effect.
The saved file is a valid PDF as it can be opened or previewed while Manager is running it just deletes on exit from Manager.
But, If you change the name of the file after you have Saved to PDF, from the default suggested file name, then it will not be deleted on exit from Manager.
I prefer the Save to PDF because it prefills the file name where as the Microsoft Print to PDF does not.