Manager Quit Unexpectedly, every time

Hi Folks,

I’m trying to get started with Manager. I discovered and downloaded Manager on my MacBook Pro today and each time I try to open it Manager unexpectedly quits.

I have searched through the forums and have not found anyone else with this problem.

  1. I know how to download applications on my Mac

  2. I have never had this problem with any other application that I’ve downloaded ever before

  3. The error is: Terminating app due to uncaught exception ‘NSInternalInconsistencyException’, reason: ‘Error (1000) creating CGSWindow on line 281’

    Here’s the Problem Report:
    Process: Manager [30621]
    Path: /Applications/Manager.app/Contents/MacOS/Manager
    Identifier: io.manager
    Version: 1.0.0 (1)
    Code Type: X86 (Native)
    Parent Process: ??? [1]
    Responsible: Manager [30621]
    User ID: 502

    Date/Time: 2016-03-28 13:03:18.995 -0400
    OS Version: Mac OS X 10.10.5 (14F1509)
    Report Version: 11
    Anonymous UUID: 3AD29B32-B403-3570-E813-096C6E3BAA48

    Sleep/Wake UUID: 8EEC1946-EF53-4EC5-8CF1-02318D58D524

    Time Awake Since Boot: 470000 seconds
    Time Since Wake: 850 seconds

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Application Specific Information:
    *** Terminating app due to uncaught exception ‘NSInternalInconsistencyException’, reason: ‘Error (1000) creating CGSWindow on line 281’

    Application Specific Backtrace 1:
    0 CoreFoundation 0x9abfcc63 __raiseError + 195
    1 libobjc.A.dylib 0x98461a2a objc_exception_throw + 276
    2 CoreFoundation 0x9abfcb7d +[NSException raise:format:] + 141
    3 AppKit 0x9574e0a5 _NSCreateWindowWithOpaqueShape2 + 1728
    4 AppKit 0x9574c06d -[NSWindow _commonAwake] + 2227
    5 AppKit 0x956d2d8b -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 874
    6 AppKit 0x956d226a -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1899
    7 AppKit 0x956d1aec -[NSWindow initWithContentRect:styleMask:backing:defer:] + 72
    8 ??? 0x0746f084 0x0 + 122089604
    9 ??? 0x0746e6e8 0x0 + 122087144
    10 ??? 0x0746c840 0x0 + 122079296
    11 ??? 0x0746c7c0 0x0 + 122079168
    12 ??? 0x0746c6b9 0x0 + 122078905
    13 ??? 0x0746c0b8 0x0 + 122077368
    14 ??? 0x0746ba8f 0x0 + 122075791
    15 ??? 0x06f9ffda 0x0 + 117047258
    16 ??? 0x06f9ff27 0x0 + 117047079
    17 ??? 0x06f9f398 0x0 + 117044120
    18 ??? 0x06fa5f74 0x0 + 117071732
    19 ??? 0x06fa4ca4 0x0 + 117066916
    20 ??? 0x06fa4c7c 0x0 + 117066876
    21 ??? 0x06fa4c54 0x0 + 117066836
    22 ??? 0x06fa4764 0x0 + 117065572
    23 ??? 0x06fa473c 0x0 + 117065532
    24 ??? 0x06fa2cf0 0x0 + 117058800
    25 ??? 0x0461c040 0x0 + 73515072
    26 ??? 0x0461bdb0 0x0 + 73514416
    27 ??? 0x0461be3f 0x0 + 73514559
    28 Manager 0x0000f304 mono_jit_runtime_invoke + 164
    29 Manager 0x00184944 mono_runtime_invoke + 68
    30 Manager 0x0018aa0e mono_runtime_exec_main + 238
    31 Manager 0x000027ce main + 1422
    32 Manager 0x00002235 start + 53

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.apple.CoreFoundation 0x9abfd5f7 TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION + 7
    1 com.apple.CoreFoundation 0x9abfcf79 __raiseError + 985
    2 libobjc.A.dylib 0x98461a2a objc_exception_throw + 276
    3 com.apple.CoreFoundation 0x9abfc851 -[NSException raise] + 17
    4 com.apple.AppKit 0x9574bcab -[NSWindow _commonAwake] + 1265
    5 com.apple.AppKit 0x956d2d8b -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 874
    6 com.apple.AppKit 0x956d226a -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1899
    7 com.apple.AppKit 0x956d1aec -[NSWindow initWithContentRect:styleMask:backing:defer:] + 72
    8 ??? 0x0746f084 0 + 122089604
    9 ??? 0x0746e6e8 0 + 122087144
    10 ??? 0x0746c840 0 + 122079296
    11 ??? 0x0746c7c0 0 + 122079168
    12 ??? 0x0746c6b9 0 + 122078905
    13 ??? 0x0746c0b8 0 + 122077368
    14 ??? 0x0746ba8f 0 + 122075791
    15 ??? 0x06f9ffda 0 + 117047258
    16 ??? 0x06f9ff27 0 + 117047079
    17 ??? 0x06f9f398 0 + 117044120
    18 ??? 0x06fa5f74 0 + 117071732
    19 ??? 0x06fa4ca4 0 + 117066916
    20 ??? 0x06fa4c7c 0 + 117066876
    21 ??? 0x06fa4c54 0 + 117066836
    22 ??? 0x06fa4764 0 + 117065572
    23 ??? 0x06fa473c 0 + 117065532
    24 ??? 0x06fa2cf0 0 + 117058800
    25 ??? 0x0461c040 0 + 73515072
    26 ??? 0x0461bdb0 0 + 73514416
    27 ??? 0x0461be3f 0 + 73514559
    28 io.manager 0x0000f304 mono_jit_runtime_invoke + 164
    29 io.manager 0x00184944 mono_runtime_invoke + 68
    30 io.manager 0x0018aa0e mono_runtime_exec_main + 238
    31 io.manager 0x000027ce main + 1422
    32 io.manager 0x00002235 start + 53

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x98e2d8ce kevent64 + 10
    1 libdispatch.dylib 0x9afa6ce3 _dispatch_mgr_invoke + 245
    2 libdispatch.dylib 0x9afa68c6 _dispatch_mgr_thread + 52

    Thread 2:
    0 libsystem_kernel.dylib 0x98e2ce6a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x9267d72a _pthread_wqthread + 939
    2 libsystem_pthread.dylib 0x9267ae0e start_wqthread + 30

    Thread 3:
    0 libsystem_kernel.dylib 0x98e2ce6a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x9267d72a _pthread_wqthread + 939
    2 libsystem_pthread.dylib 0x9267ae0e start_wqthread + 30

    Thread 4:
    0 libsystem_kernel.dylib 0x98e2ce6a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x9267d72a _pthread_wqthread + 939
    2 libsystem_pthread.dylib 0x9267ae0e start_wqthread + 30

    Thread 5:
    0 libsystem_kernel.dylib 0x98e2ce6a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x9267d72a _pthread_wqthread + 939
    2 libsystem_pthread.dylib 0x9267ae0e start_wqthread + 30

    Thread 6:
    0 libsystem_kernel.dylib 0x98e269ce mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x98e25a70 mach_msg + 68
    2 io.manager 0x000ee6ea mach_exception_thread + 106
    3 io.manager 0x00217764 GC_start_routine + 100
    4 libsystem_pthread.dylib 0x9267dc25 _pthread_body + 138
    5 libsystem_pthread.dylib 0x9267db9b _pthread_start + 162
    6 libsystem_pthread.dylib 0x9267ae32 thread_start + 34

    Thread 7:
    0 libsystem_kernel.dylib 0x98e26a0a semaphore_wait_trap + 10
    1 io.manager 0x001f84aa mono_sem_wait + 26
    2 io.manager 0x0012a722 finalizer_thread + 98
    3 io.manager 0x001bdedc start_wrapper + 348
    4 io.manager 0x001f007a thread_start_routine + 154
    5 io.manager 0x00217764 GC_start_routine + 100
    6 libsystem_pthread.dylib 0x9267dc25 _pthread_body + 138
    7 libsystem_pthread.dylib 0x9267db9b _pthread_start + 162
    8 libsystem_pthread.dylib 0x9267ae32 thread_start + 34

    Thread 8:

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000001 ebx: 0x0070b8b0 ecx: 0x00000000 edx: 0x00000000
    edi: 0x9abfcbae esi: 0x011d6e00 ebp: 0xbfffeab8 esp: 0xbfffeab0
    ss: 0x00000023 efl: 0x00200282 eip: 0x9abfd5f7 cs: 0x0000001b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
    cr2: 0x074f2000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 3

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 235106
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=217.8M resident=34.8M(16%) swapped_out_or_unallocated=183.0M(84%)
    Writable regions: Total=67.3M written=15.4M(23%) resident=19.3M(29%) swapped_out=4K(0%) unallocated=47.9M(71%)

    REGION TYPE VIRTUAL
    =========== =======
    .mdb_debug_info 4K
    CG shared images 144K
    CoreServices 8K
    Kernel Alloc Once 4K
    MALLOC 43.9M
    MALLOC (admin) 48K
    Stack 67.6M
    Stack (reserved) 516K reserved VM address space (unallocated)
    VM_ALLOCATE 9300K
    VM_ALLOCATE (reserved) 4K reserved VM address space (unallocated)
    __DATA 9948K
    __IMAGE 528K
    __LINKEDIT 47.7M
    __OBJC 4384K
    __TEXT 170.1M
    __UNICODE 552K
    mapped file 110.8M
    shared memory 4K
    =========== =======
    TOTAL 465.0M
    TOTAL, minus reserved VM space 464.5M

    Model: MacBookPro11,1, BootROM MBP111.0138.B16, 2 processors, Intel Core i7, 3 GHz, 8 GB, SMC 2.16f68
    Graphics: Intel Iris, Intel Iris, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
    USB Device: Internal Memory Card Reader
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

Any thoughts?

Thanks!

I can’t remember anyone reporting such a problem. You’re a ways behind with your OS X updates. You might try updating your operating system (Apple is at 10.11.4 currently). There was a freeze-up problem back when I was running 10.10, but that disappeared. Unfortunately, it disappeared when two things happened: I updated to 10.11 AND there were some improvements in Manager. So we can’t be sure which cured the problem. Nevertheless, the issue was never as you describe.

If you aren’t willing to update your operating system, be sure you’ve installed Manager correctly and haven’t tinkered with anything. Follow these steps:

  1. Delete the Manager app from your Applications folder. (If you ever had it opened and entered data, don’t worry. The data is not in the app, but in a separate data folder.)
  2. Download the latest Manager version from http://www.manager.io/desktop/download.
  3. Open the disk image that appears in your downloads folder (wherever you have designated that to be).
  4. Drag the Manager icon to your Applications folder.
  5. At this point, if you see a dialog box telling you there is an older version and asking you what to do, you had the problem of multiple copies of Manager. Find the other copies, delete them, and go back to step 4.
  6. Open Manager. When told the app was downloaded from the internet, indicate you want to open it. This will only happen once with each update of Manager.
  7. Post the results to this forum topic, but leave out all that stuff you included except any error message itself. If someone needs that info, they will ask.

Make sure during this simple installation process that you don’t move any of the files that are installed.