Manager freezing when editing forms

Manager Locking up / freezing - Windows desktop

Am on most recent update and this has been happening on the last two updates I have had.

While editing some fields in receipts or invoice sometimes and hyperlink text become non-responsive - edit, view, any of the left tool bar links like Summary, Bank and Cash accounts.

Interestingly the edit and view buttons still highlight when I hover over them and when I click on them even get the border like it recognizes the click. But nothing opens.

Closing and reopening Manager resolves the issue until it happens again.

2 Likes

There’s been a few reports recently of Manager freezing when interacting with forms, mainly these other two:

Although forms are in process of being completely reworked, I think this many reports are better placed in bugs so they get due attention.

I will change the title to be more general, if you don’t mind.

sure…actually I looked for the bug category and came up no matches found in categories or optional bugs.

how does one categorize an issue as a bug?

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This topic is already in bugs

let me rephrase my question -

how does a user (me) tag a new post as a bug?

Only these forum members (Admins & Moderators) can tag a topic a “bug” (they have this icon imagenext to their user name):

ah, OK, thx for explanation. I thought when I started on this forum users were able to tag as Bugs. No problem, good to know that now Admin/mods do this.

Feel free to (read Please) delete the “how to label as Bug” posts/content in this topic to streamline it back to the original technical topic.

Thanks for your help.

No worries.

It’s kind of off-topic, but I don’t think that it should be deleted – it’s a valid question but its still within the broader context of the topic.

I have had the same issue since updating to the latest version a few days ago.

After opening manager at some point it will freeze up leaving all buttons unresponsive. Restarting Manager resolves the issue.

That’s right!!!..!! This is what happens to me especially when the latest update. It was the most amazing program, it worked well Before the recent updates. Please help.

Facing same problem

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The same problem is happening on version 25.10.7.2913 Windows desktop

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Yeah, that’s true Please,the developer will solve the problem.

As he always does

This is very Annoying after entering 30 line products it froze after waiting 30min nothin happened so had to close the app and restart and again re enter the data.
please look into it at the earliest

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This is difficult bug to resolve because there is no reliable way to reproduce it like other bugs. I’m making continual improvements so please keep upgrading to the latest version and if you experience this issue, let me know which version number you are currently on to ensure you are not reporting issue with some old version which might have been already fixed in newer.

3 Likes

Update to 25.10.13.2977 this morning. All was well until now, when Manager hung again while looking up a product code.

I had 3 tabs open inside Manager only, Purchase Invoices, Sales Quotes and Inventory Items. I don’t know if that might be relevant.

This may be clutching at straws: how many people here use Dropbox or similar for their data folder? I’ve used Manager this way since 2020 but it struck me that perhaps Manager accessing + Dropbox uploading the data file at the same time might cause issues?

No drop box here

Manager and file location is stored locally and I do use Google drive that syncs. Have had this set up for years without issue since the issue started recently.

Maybe an issue with Electron as i think this issue started after switching desktop platform to Electron.

I do use Filen to backup my company files, but I run the sync monitor program 3 times per week to backup my files and to not constantly make revision copies every time I change a file. I have not run the sync program today, so I do not think that was the problem.