I’m using version 22.11.17.507 Desktop Manager-Linux-x64.AppImage with Linux Mint 21.
Every time since August 2022 when I had a power search and had to redo my PC and upgrade to Mint 21 from Mint 19.1 and downloaded the new version of Manager the problem started that Manager freezing on me.
I’m busy creating a new customer and copying from WhatsApp the details of the customer and when I copy it to manager, manager freeze on me, then I close manager and re-open it and start all over again just to get the same problem. I then tried typing the customer’s details and when I use the tab or scrolled with the mouse, manager froze.
Now I tried to add a new product and the same story is happening.
Where can I fix this issue I need to do 10 pages of quotes and this is busy to frustrated me very much I need to get these quotes out today still.
Blessings
Christo
PS. I re-download Manager again and reinstall it again and still the same issue.
ii libgtk-3-0:amd64 3.24.33-1ubuntu2 amd64 GTK graphical us>
ii libgtk-3-bin 3.24.33-1ubuntu2 amd64 programs for the>
ii libgtk-3-common 3.24.33-1ubuntu2 all common files for>
un libgtk-3-dev (no description >
un libgtk-4-1 (no description >
ii libgtk-layer-shell0 0.7.0-1 amd64 Wayland Layer Sh>
un libgtk2-perl (no description >
ii libgtk2.0-0:amd64 2.24.33-2ubuntu2 amd64 GTK graphical us>
ii libgtk2.0-bin 2.24.33-2ubuntu2 amd64 programs for the>
ii libgtk2.0-common 2.24.33-2ubuntu2 all common files for>
ii libgtk3-perl 0.038-1 all Perl bindings fo>
un libgtkmm-3.0-1 (no description >
ii libgtkmm-3.0-1v5:amd64 3.24.5-1build1 amd64 C++ wrappers for>
ii libgtksourceview-3.0-1:amd64 3.24.11-2build1 amd64 shared libraries>
ii libgtksourceview-3.0-common 3.24.11-2build1 all common files for>
ii libgtksourceview-4-0:amd64 4.8.3-1 amd64 shared libraries>
ii libgtksourceview-4-common 4.8.3-1 all common files for>
There is no error message on a freezing program if it freezes you can’t do anything than just close and re-open it again. I ask for a solution to fix it, please.
These screenshots are not helpful. The best thing to do is to look at your logs (/var/log) and crash files (/var/crash). Look for log files that include “ERROR:” lines and similar obvious issues. Then copy the information pertaining Manager (what happened before a crash until the crash) and post in this forum.
Eko, wherein the (/var/log) file must I look? There is no (/var/crash).
If you read the begin of the thread then you will read what I said happen and it keep on doing the same thing over and over.
Every time since August 2022 when I had a power search and had to redo my PC and upgrade to Mint 21 from Mint 19.1 and downloaded the new version of Manager the problem started that Manager freezing on me.
I’m busy creating a new customer and copying from WhatsApp the details of the customer and when I copy it to manager, manager freeze on me, then I close manager and re-open it and start all over again just to get the same problem. I then tried typing the customer’s details and when I use the tab or scrolled with the mouse, manager froze.
Now I tried to add a new product and the same story is happening.
Where can I fix this issue I need to do 10 pages of quotes and this is busy to frustrated me very much I need to get these quotes out today still.
I can only pic up this in my (/var/log/syslog) file.
Nov 22 10:47:04 advertron rtkit-daemon[1068]: Supervising 5 threads of 2 processes of 1 users.
Nov 22 10:47:04 advertron rtkit-daemon[1068]: Successfully made thread 3999 of process 3981 owned by ‘1000’ RT at priority 5.
Nov 22 10:47:04 advertron rtkit-daemon[1068]: Supervising 6 threads of 3 processes of 1 users.
Nov 22 10:48:15 advertron kernel: [ 2151.652360] WebKitWebProces[3981]: segfault at 18 ip 00007f9dd80dc623 sp 00007ffedd722910 error 6 in libwebkit2gtk-4.0.so.37.57.5[7f9dd62e7000+2695000]
Nov 22 10:48:15 advertron kernel: [ 2151.652380] Code: 0f 10 54 24 04 66 48 0f 7e c1 48 c1 e9 20 f3 0f 5c c2 66 48 0f 6e c9 f3 0f 5c cb 48 8b 5d 70 31 c0 ba 01 00 00 00 48 8d 6b 18 0f b0 55 00 0f 85 82 01 00 00 b8 01 00 00 00 31 d2 80 4b 30 01
Nov 22 10:48:15 advertron systemd[1]: Started Process Core Dump (PID 4082/UID 0).
Nov 22 10:48:28 advertron systemd-coredump[4083]: Process 3981 (WebKitWebProces) of user 1000 dumped core.#012#012Found module /usr/lib/x86_64-linux-gnu/webkit2gtk-4.0/WebKitWebProcess with build-id: 6aa03ad35ed7af2006224078c8baed2ff203ef98#012Stack trace of thread 3981:#012#0 0x00007f9dd80dc623 n/a (n/a + 0x0)
Nov 22 10:48:29 advertron systemd[1]: systemd-coredump@2-4082-0.service: Deactivated successfully.
Nov 22 10:48:29 advertron systemd[1]: systemd-coredump@2-4082-0.service: Consumed 8.226s CPU time.
Nov 22 10:48:29 advertron systemd[1]: tmp-.mount_AccounpSoKAo.mount: Deactivated successfully.
Blessings
Christo
PS. There is another tread Linux Inability with the same related problem. That means it is something inside the Manager coding that cause the crash inside Ubuntu and Linux 20 and 21, as I didn’t have the problem in Linux 19.1.
Why in the world must I downgrade to suit the program, rather upgrade the Manager Desktop so it works with the new LTS of Linux 20/21 and Ubuntu 20? Show me if Windows have the same issue and then tell the users to downgrade!!
Do not shoot the messenger please. Search the forum on this topic and you will see that the solution is to use gtk-3. I tried to help you so that you could use Manager but I am not pleased one bit with the passive aggressive answer. As such I will no longer provide support on this.
Eko, sorry for it. Maybe if you were here in this situation then I would like to see how you will respond if you want to work and then the electricity is off and when it gets back on the internet access is off and finally, when you can start your computer you need to fix it again and when you read that you have to downgrade the OS to suit a program then you get very upset and that answer you gave me is not the solution to the problem either.
And I spend 10 weeks fixing my computer to work again.
Okay. So how long will it take to fix the other issue, it is only when you use the tab to move between fields or the mouse to move to another field when adding clients, suppliers and inventory when it freezes. I didn’t try something else to see if it is the same issue.
If I read all the forums on Linux and Ubuntu then it seems that GTK3 is depreciated so downgrading is not an option. The only other thing is to reinstall an older Linux OS and start again and I really not in the mood to do it again after 10 weeks of fixing my computer every time to solve an issue for some programs that don’t work.
