KSA QR disappeared from the invoices

[Esllam_Rashwan]

That’s right we tested the integration on a different domain and it worked fine
However, both I and a colleague faced this error, despite having done the setup many times before
The system is up to date, and I’ve already reset the business data, but the issue remains
Any idea what could be causing this?

[Mabaega]

@Esllam_Rashwan,

If you are using the Cloud Edition or Server Edition, make sure you log in using the administrator account.

Does this happen in one business data on your subdomain or on all business data? (you can try creating new business data and performing Integration in a Non-Production Environment)

[Esllam_Rashwan]

@Mabaega

you can try creating new business

It works fine on another subdomain

But on the one I’m talking about, even when I created new business data , the same error 28 still shows.

[Mabaega]

@Esllam_Rashwan

same error

Did you try it with the administrator account?

[Esllam_Rashwan]

Yes Sure usually using jus administrator

[Sara_hashem]

I face the same issue

[Asimirza]

@Mabaega @lubos

Could you please update me on the following issue?

I am currently using the latest cloud version (25.6.27.2454)

and have already reset the server. However, I’ve noticed that some of my old invoices — which were previously cleared and compliant with ZATCA Phase II — are now displaying QR codes in the Phase I format.

When I scan these QR codes, the system indicates that the invoices are not compatible with Phase II requirements.

Attached are copies of the same invoice for your reference:

1. The original invoice posted and cleared on 03 June.
2. The same invoice as it appears now in the Manager Software as of 27 June.

Appreciate your prompt support on this.

[Mabaega]

Issue with ZATCA Integration in Manager.io

Temporary Solution I Have Tried for Displaying QR Code Phase II This is a temporary solution that I have personally tested and confirmed to work: Make sure to back up your Business Data before trying it. Set a Custom Field (Base64 QR Code) to Appear on Printed Document Configure a custom field to contain the Base64 QR code, and ensure it is visible on the printed version of the invoice. [image] Create a Custom Theme to Display QR Code Phase II Develop a custom invoice theme …

[Asimirza]

Thanks for the swift response. I have created the custom theme but unable to update. As the update icon is not accessible.As the invoice is already cleared - I am unable update the invoice.

[Mabaega]

@Asimirza

I am unable update the invoice.

Have you followed the step-by-step guide?

[Mabaega]

@Esllam_Rashwan , @Sara_hashem

I have not been able to find the cause and the solution;

I tried some new business data today and did not find a similar problem.

It would be easier if you provide access to your business data, so I can try to analyze the cause. If you are willing, please contact me via private message.

[Esllam_Rashwan]

@Mabaega

please contact me via private message

Thank you I’ve already sent you my domain

Do you need any additional information?

[Asimirza]

Done! Thanks
May be I missed some fields in first attempt. Now the old invoices are with correct QR code. Will work on the new invoice and update you.

Thanks once again for your support…