The KSA QR disappeared from the invoices and is no longer present
I am suffering from the same problem, and the barcode symbol has disappeared from the invoices, and the server has been updated more than once. I hope to solve the problem as soon as possible.
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The KSA QR code has disappeared from invoices since yesterday for many users, even after updating to the latest version 25.6.21.2417. What’s strange is that the issue doesn’t affect everyone — only some users are experiencing it.
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I am Cloud user, QR code doesn’t display for Saudi Arabia Users. Please need help. I have also restarted the server but still the issue is same.
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Same thing here. @lubos please, it’s urgent.
Same thing @lubos
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Yes, it’s true that the Saudi Arabia QR code has disappeared from tax invoices and is no longer available. Please note this, as fines are imposed on customers who manage within the Kingdom.
نرجو حل الاشكالية في قريب العاجل بسبب عدم فرض غرامات علينا !!!
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@Mabaega We hope to help
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The qr for Phase 1 and Phase 2 tax invoices linking and integration has disappeared after recent updates to the manager.
نرجو حل الاشكالية في اسرع وقت
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Our business has been completely halted since yesterday
We cannot issue any invoices because they violate Saudi laws
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At least someone tell us what the problem is, and how long we will have to wait, or is a solution being worked on?
We need a fast solution
I am not yet able to provide a solution; I still need to study what changes have occurred and what the solution is to address them.
does this happen when relaying an invoice to ZatcaEGS ?
I intentionally paused it temporarily.
There is a problem in my testing.
The invoice reporting to Zatca was approved with a Warning.
And most crucially, the response writing to the manager encountered issues.
I am studying it to identify the cause and find the right solution to this problem.
es, it’s true that the Saudi Arabia QR code has disappeared from tax invoices and is no longer available. Please note this, as fines are imposed on customers who manage within the Kingdom
Until you find a solution, why don’t you roll back to the previous version before the update that caused the problem?
There are a lot of invoices we need to print