DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Installed my pc (XP) can't open my back up manager file


#1

Hello there, i re installed my pc, operating system xp pro. but can’t open my manager back up files, the files have .manager extension, can someone help?


#2

You don’t “open” backup files, you import them into Manager. See: http://guides.manager.io/businesses

Have you done that?


#3

Many thanks for your reply, yes i have tried that, but when I click on the “import backup” button, nothing happens.


#4

What about other buttons? If you click “Create New Business” button, is that working at least?


#5

Yes, everything else works fine, you can create another business and start again.

By good luck, i have solved the problem.

Before re installing my pc, i copied the manager folder found here C:\Documents and Settings\Bruce\Local Settings\Application Data) to my D drive.

After re installing pc and Manager, i went to import the back up file now saved on my “D” drive but manager would not import it. This next bit is where i got lucky, don’t know why it worked but so glad it did.

I deleted the new manager install folder found at C:\Documents and Settings\Bruce\Local Settings\Application Data, and replaced it with the previous one that i had copied to my “D” drive, opened manager and it all worked. So it appears, at least on os Xp, Manager will only work with files found here: C:\Documents and Settings\Bruce\Local Settings\Application Data\Manager