I have problem with starting balance customer

[Mark_Zone]

Hi
i tried to log in guide and check in topics, but i didn’t find what i am looking for
we transfer for manager account from another one and we have starting balance from past software after i searched the topics i found the best way to add journal entry for each customer with his amounts

after that the customer closed his balance with full payment, we create a receipt as usual and the account is clear but the new invoices shows in customer statement is paid in full and when we create new invoice is shows paid as full payment ad there is an overpaid amount but acually not shows overpaid

also i tried to add these amount in journal entry as balanced amount is will not shown the addition amount in bank account

did we make it as wrong entry or you have another way to show it in correct way

[ries]

@Mark_Zone

we have starting balance from past software after i searched the topics i found the best way to add journal entry for each customer with his amounts

Why did you choose for this?

The guide states clearly:
https://www.manager.io/guides/customers
When a customer is created, their starting balance is zero. If migrating from another accounting system, enter unpaid invoices for this customer under the Sales Invoices tab.

• Entering unpaid invoices individually ensures you can start issuing customer statements in Manager from day one.
• When invoices are paid, Manager will correctly reflect them on your financial statements and tax reports if using cash-basis accounting.
• If the customer has no unpaid invoices but instead has a credit, you can create a credit note under the Credit Notes tab.