Cloud user here.
On Sunday I got a message from our staff at one of our shops saying that their cash count didn’t match the amount in manager.io.
When I look through the history I see see that after Saturday evening nothing was done in manager, and the cash was counted after the last entry on Saturday and at that time everything matched.
When I look through our count record and the cash account in manager I see that whatever changed is a long way back. I looked through the history and couldn’t find anything within the last few days.
This means that either all of our shop staff is actually not looking at the manager value of that cash account or something changed.
Is there any other tool at my disposal? When I go through the history I can’t see the date of the items that was changed without going in to each item and see.
I’m a little bit at a loss here. I don’t know if my explanation made any sense.