Export to PDF is without lines blank

1

I am trying to export my invoice to PDF but its not working its showing the invoice without lines i checked the absolute features the PDF option is not there any more

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2

Same issue facing since yesterday.

3

same issue, yesterday it happened also but i went to “ internal pdf generator settings” and activated, today the “internal pdf generator” option is no longer available in the settings

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I need to be able to reproduce this issue. Is it happening on every business or just select ones? Also, is it happening on other document types or just invoices?

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its happening with every business and at all documents types

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Yes Every business all Documents.

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Working fine on 25.6.19.2406 except it misses images in footers.

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@lubos is this new PDF processor hosted somewhere else and not within the setup itself?

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Continuing the discussion from Export to PDF is without lines blank:

Hi @Lubos and @Tut
I would like to ask regarding the Internal PDF Generator setting.

Under Settings → Obsolete Features, the option “Internal PDF Generator” was showing as enabled until 17.06.2025. After that date, it was automatically disabled, but I was able to enable it again yesterday. Unfortunately, today the option is no longer available in the settings menu at all.

I’m facing some challenges related to this change. Has this feature been fully removed now, or is there any way to access it again?

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10

The file name seems to be affected too. Once the pdf downloaded it display the corrected file name details, however when you open the file in PDF reader or browser it display the name as Index.html as the file name.

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11

Seems like the issue was caused by custom themes. Only users with custom themes would experience this issue.

The latest version (25.6.20) fixes this.

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12

@lubos its still not solved 100% the design of the invoice has been changed it looks strange company info at the bottom comes at different page also the name of invoice when downloaded it shows index.html, the layout of invoice has been changed

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You mean Custom themes we can’t use?

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I have this problem in Cloud edition and I’m not using custom themes as far as I know

Basically, hard returns in Description field of Invoices and Quotes are shown for Edit but not for View - until yesterday (19 June) I believe they were shown in View and also Print

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