I am not able to batch update data info of my customers for unknown reason. There supposed to be one confirmation box showing changes made where you can verify changes and then select green box saying “batch update” to save your changes. In order to be sure about this particular issue I created a d…

Can you describe in more detail exactly what happens in the business that doesn’t work? If possible illustrate with screenshots. After all, a screenshot of a business that has no problem isn’t useful for troubleshooting. Thanks.

Attached screenshot of customer batch update from my original business. [08] As per instruction, I updated data in excel and then copied and pasted into the text field. Then I clicked “next” button which brings up the same page as above instead of taking me to the next step where I expect to see …

I think it would help if you post the screen shot with the data or some of it displayed - as it stands any comment would just be a guess as to what is not working You don’t seem to have any customers

[52] Attached screenshot. I have about 1900 clients

Here’s what I get with Windows Desktop version 18.10.35 [image] Click on Batch Update [image] Copy to Excel, change and copy back [image] Click Next [image] Click Batch Update [image]

hi @Joe91 screenshot no. 4 is missing in my case. After i paste updated data from spreadsheet in screenshot no.3 it reverts back to screenshot no.1 without changing data

Looks like there is a problem with the data pasting back - does it show up in the text box before you click on Next? What version are you using? Maybe there is a problem with the amount of data being copied from the Copy & Paste

Yes pasted data shows up in the text field before clicking “next” 18.10.36 I am not sure about this. But I definitely know there something wrong with my business file. As I don’t face this trouble when I create a new business

You could try copy back the data for 1 customer only to test whether it’s a problem with the volume or with the process

I tried for 1 customer and it didn’t work. So it has nothing to with the volume - as I usually do this and so far never encountered a problem. The problem is in the process itself

Encountering issues with customer batch update

raJ October 10, 2018, 9:33am 5

Attached screenshot. I have about 1900 clients

Suspense Batch Operation

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Encountering issues with customer batch update

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