When I create a invoice, receipt, payment, sales order and delivery note, Sometimes It duplicate itself. When I create a one there are already two different ones that created. Please fix this soon.
I tested creating an invoice, receipt, payment, sales order and a delivery note on the Cloud Edition but could not reproduce this issue. None of the forms were duplicated. Please provide screen shots of the duplicated forms and the Manager version you are using.
In this picture I created a delivery note and that duplicate itself. It created same time. This is my history and I’m using online paid version. It happens when I create invoice or etc in RUSH. When it create immediately it happens. When take time and create bills slowly it doesn’t happen. When I got more customers it keep happening. Please fix this issue. This picture is from 1 hour ago in my time zone srilanka.
Hi
When you record a transection it duplicates its self, some times it duplicates with the serial number and sometimes it becomes with new serial number.
please fix this problem it creates transection error and accounting error as a whole.
thank you.
Hello @mcloudaccountinglink,
I have merged your post with this one so we can speed up the solution process
1 Like
Hello and welcome to the forum @Rashmika_Roosandu_Wi,
@mcloudaccountinglink & @Rashmika_Roosandu_Wi,
How did you create this transaction? i.e. manually, using Copy or Clone, using Batch Creatr, or through api?
The problem is the “sometimes”. You may need to demonstrate this problem with more than just a screenshot. The first item was 19 seconds ahead of the rest, although they have the same reference number (I assume the referencing is automatic).
the duplicate not a copy or colon, it is it’s self duplicate, when you make a sales invoice, receipt or payment or even inter account transfer and create the transection it’s self become double with same serial sometimes or new serial sometimes. that is the problem and still 03/10/2025 going.
This is the history of manager.io. So first one is the last one. Last one is first middle one is second. So they created same time. The first one is I deleted duplicated one. The problem is still there.
By the way, what edition and version numbers are you on?
Online version. Version number is 25.10.3.2868
when you create a transection the duplicate error still exists, i am using the last version 25.10.3.2869, I reset the domain and no there is no solution still, some transection may duplicate 3 to 4 times, we have tribble to make correct entry. this is a transection we created once and it become quadrable.
I haven’t experienced this issue on either the Cloud or Desktop Edition.
Does this happen across all your business files, or just one?
If it’s limited to a single business file, I recommend contacting the developer directly and sharing that file so they can investigate the cause.
Alternatively, you could try creating a new test business and see if the same issue occurs.
This accurs with some transections but it is the all transection types like sales invoice, purchase, payment, receipt and inter accounts transfer
My clients are also facing the same duplication problem , please align the system ASAP.
People are losing trust in the system, some errors are reckless
If another person is saying this then I’m putting this in bugs for attention for now.
@lubos , you are quite on this complaint
@lubos please try to solve the duplicate problem, this transection only duplicated its self eight times, this effects customer balance, purchases, inventory transfer, inter accounts transfer, payment, receipt …
we need urgent solution.
thank you.
It would seem that this has something to do your setup and/or internet connection - it’s as if you PC is retransmitting the data to the cloud server
I am having same issue. I think is a bug