Hi,
Could help us for ASAP we got like the below pict?
Thanks in advance
Now It’s been back normal thanks a lot
you have not explained what you are trying to do.
what version?
what OS?
I want to check or see transaction with flows as such
Summary - Account Receivable so appears list of customers and clik the blue number used to appear the transaction records but when click the next botton appears like the above pict
Now I am doing it in cloud system, I try to find the Manager version in there but I didn’t get it.
Thanks
the cloud version is always the latest.
what browser are you using?
if you are using Chrome, users have always experienced some issues. so try using a different browser like Firefox and check if this happens.
Sorry I mean doing in your cloud manager system in yours with monthly billing
As your advise I have been using the Firefox browser but the problem is same.
@Ksanti, can you post a screen shot of the portion of your chart of accounts under Settings for Assets? You have not provided enough information to know, but it looks like you have set up your own Account Receivable (Sub Ledger) account rather than use the built-in one. Many features in Manager will not work correctly if you have done this.
Here are my steps what happening at the end
Sorry I just show the part of which in attention, sorry not good in design 
Please see the red rectangle what my steps
at the end the transaction breakdown not coming up
The new screen shots were not what I asked for. I asked for a screen shot of the Assets group in Chart of Accounts under Settings. You have shown portions of the Assets group from the Summary page. That does not show what I need to tell what is happening.
What I am able to tell from what you have shown is that your software is out of date (unless you have done extensive renaming of control accounts). So update your software first.
Then, after showing the screen shot I asked for, describe how you set up your accounts receivable. It looks like you are using some custom control accounts. So describe what they are and how you set them up. Also, please explain why you are not using the built-in Accounts receivable capability that is activated automatically when you enable the Customers tab.
Finally, show a screen shot of your left navigation pane, which includes all the functional tabs, like Summary, Cash Accounts, Journal Entries, Reports, etc.
The new screen shots were not what I asked for. I asked for a screen shot of the Assets group in Chart of Accounts under Settings. You have shown portions of the Assets group from the Summary page. That does not show what I need to tell what is happening.
Here is the sreenshot of the COA as asked for :
What I am able to tell from what you have shown is that your software is out of date (unless you have done extensive renaming of control accounts). So update your software first.
I am using Latest Manager in Cloud Version.
Then, after showing the screen shot I asked for, describe how you set up your accounts receivable. It looks like you are using some custom control accounts. So describe what they are and how you set them up. Also, please explain why you are not using the built-in Accounts receivable capability that is activated automatically when you enable the Customers tab.
I have been using the default receivable / built-in account receivables. beside that I am using the Control accounts for Customer Deposits at Liabilities group set to Special Accounts and Supplier Deposits in Asset Groups set to Special accounts as well.
Finally, show a screen shot of your left navigation pane, which includes all the functional tabs, like Summary, Cash Accounts, Journal Entries, Reports, etc.
Well, you haven’t shown everything, so I can only make some general comments:
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You have 15 bank accounts established, but you seem to have deleted the Cash at bank control account they normally belong to. So which control account have you assigned your bank accounts to?
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One reason you may see an apparently empty page, as in your screen shot in post #10 above, is that the page is showing only the total from the previous pages. The total simply did not fit on the previous page, so the final page shows no entries, only the total.
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Overall, your chart of accounts is quite puzzling. You have Billable expenses included in a group called Account receivable - other. Billable expenses are not receivables. They are assets in the form of expenses waiting to be invoiced. Likewise, receipts from customers are not receivables. Neither are supplier deposits.
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You seem to have deleted the automatic inventory accounts in favor of your own. While this might be all right, you will give up many built-in inventory management features.
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You have 27 tabs enabled for which you have never entered a transaction. If you disable them, you will greatly simplify most input screens and displays. Fields related to unused tabs will disappear and the program will be much easier to use. Do this by clicking on
Customizebelow the left navigation pane and unchecking boxes.
At any rate, I think the problem you originally raised is explained by #2 above.
Thank you for your great advice in details
I have fixed the COA up
Yet I could not explain what I have been happening before why like that and for in details please the find the following shot screens for all what i did.
It is correct what I did? please advise
thanks so much for your kind assistance.
Without explanations, these screen shots do not explain what you did. You need to explain what they and how you got them. Then explain what you expected them to show and why you think they show a problem, if you do.
I do not understand your second screen shot at all. I have no idea what it is.
Your 5th screen shot is too small to read, even when expanded. So I don’t know what it shows. Likewise, the 7th is too small.
All I can understand from the rest is that you have created many groups inside of other groups. You have apparently created a custom control account for every one of your many bank accounts. But I do not know what that has to do with your question about viewing accounts receivable.
I don’t know why you are showing one customer input screen. What is the significance?
Going back to your original problem, you showed a screen shot of the second page of a drill-down on Account Receivable (Sub Ledger), which is the default Accounts receivable account with a new name. To understand why it shows as it does, we need to see the first page.
Yes I agree just focus on what is happening at account receivable inside.
One thing what i ask for a solution when looking for transaction of each customer in Summary pane with the following steps :
- Summary
- Account Receivables ( Sub Ledgers ), have been changed to Account Receivable ( Note 2 )
- showing up list of customer with balance, i choose each the balance see the transaction breakdown that I want.
- go the next botton to look the next page due to have many customers
- click each balance of customer after the step 4, manager shows me like pict number 1 which actually there is transaction inside.
Why like that for going the next page not such as the step 3 that I could see properly
Eventhough another way I could see details of the transaction at “Customer” of pane but appears all the balances including Zero or paid off, I want see only for not included paid off/Zero, that why I choose using the above steps due to simple and quick for me.
At step #4, the arrow is for the next page, not the next customer.
You are right
so I believe you will give me a solution on it.
The solution is to drill down on a new customer rather than expect the next page arrow to take you to a different customer.